Sprint Corporate Office Contact Information

By | April 10, 2016

Listed here is the contact number, headquarter address, email, customer service and other important contact details of Sprint Corporate Office. If you have any issues regarding their service, looking for career opportunities, refund, or simply have a complaint or suggestion you can reach via address given below.

Sprint Corporation, headquartered in Overland Park, Kansas USA, is a Multi billion American Telecommunication and internet service provider company which provides many services to its customer like phone services, broadband, wireless voice and messaging, and wireless services. It is one of the biggest Internet Carrier Company.Virgin mobile, boost mobile and assurance wireless companies are its major subsidiaries. It was established in the year 1899 by  Cleyson Brown and Jacob Brown as a telephone provider company. In the year 2004, Sprint Corporation and Nextel Communications joined hands and merged to form Sprint Nextel Corporation.

Website : www.sprint.com

Sprint Contact Number : 1-800-829-0965

Sprint Corporate Office Address

6200 Sprint Pkwy,
Overland Park,
KS 66211

Directions

READ  Comcast Corporate Office Contact Information

153 thoughts on “Sprint Corporate Office Contact Information

  1. Stella d'Egca

    AN HOUR AND A HALF READING SO MANY PEOPLE GOING THROUGH THE THINGS i HAVE BEEN GOING THROUGH SINCE 29 jULY 2017. At 2:00A.M. too tired to repeat so many of the same issues commented on. I am convinced Sprint is running a scam on their customers and if they refuse to allow me to withdraw, I am willing to take part in a class action suit,but also toying with the idea of contacting a local consumer TV reporter who is very well regarded locally for his many conflict resolutions. NO I DONOT WISH TO VE FEATURED ON TV!!!

    Reply
  2. Brigida Allgood

    There is a definite demand for something different to the current right wing Press Cartel. It is a fact that most of the planet’s news provision is operated by right wing moguls. Their purpose is to further the cause of capitalism and retain the planet’s differentials between rich and hardship. Left Insider promotes left wing features from reputable news sites like Red Pepper and The Canary etc. Everyone has the birthright to maximise our own potential and we all have the obligation to assist others maximise theirs.

    Reply
  3. Ursula Robertson username Paul2288

    As I live in Miami Fl. yesterday,Sept.6th I tried to check my account on line because of the on coming worst hurricane in the history, but to NO avail .For the last few months whenever I try to go on line to pay my bill , for some reason you don’t accept my password . In the last year I changed my password so many times , that I’m running out of ideas .After trying to go on line numerous times , finally I called the customer service ,for some time I also chatted with representative ,but to my disappointment NO one could solve the problem . I hope that you can verify that I was on the phone for over 11/2 hours . I also asked the customer service representative ,if I will be charged for the time , the answer was NO.
    Finally after I hanged up ,and I tried to charge my phone , after so many disappointments I ran again but this time even a bigger problem . After such a long time using the phone my phone didn’t respond to the charge ,which in my opinion the battery is dead .
    I don’t think that I should be responsible for the problem ,during our conversation I asked the representative numerous times , should I hang up and when she will solve the problem , she could call me , the answer was always NO, stay on the line .
    I’m using my cell phone only in medical emergency , I never abuse the phone , and exactly at this time when we expecting the worst hurricane ,I’ m without a phone to be able to communicate with the outside world .
    I hope to receive a positive respond
    Thank you in advance
    Sincerely;
    Ursula Robertson (786-424-7800)
    My Email address ; [email protected]

    Reply
    1. Tony Valencia

      The same thing happened to me except we weren’t affected like you guys were! The password wouldn’t work (Ive had a Business account with them when it was AmSouth (before they bought them out). I had to go into 2 different branches to get my medal ae finally changed!! I had to take in documenta and it took 3 times to finally get them to get it correct! NOW, they’ve messed up on my new bank card 3 times by either not putting correct last name, leaving odd business name entirely or the customized picture I’d uploaded and paid for. This week I had a customer service representative from Birmingham, Alabama ask me for my password!! Today one in Memphis, TN wanted to verify more than one account when I was callling about one certain account password reset info not working so I had to wait until the next day when they were open as it wouldn’t recognize my card number! I’m looking for a new Banking Institution after they charged my account an NSF charge.

      Reply
  4. Justin Mack

    Chat Conversation Start

    6:40PM
    Hello, I am writing this letter to you to inform you of how upset I am when it comes to
    Sprint. In the past couple of months I have set up payment arrangements however the recents ones I set up I called in to cancel and have them set on a different account because I knew the funds would not be available in that account by the time it would be taken out. So because of this they are telling me I cannot set up a payment arrangement I have been with you guys for years and have not had any issues with you until now I am not fighting the charges that were added I just want an extension to pay my bill another week it’s 327.77 I have house payments and car note I don’t have that just laying around like seriously 😒 can something be done at a higher level to just extend it another week if my service is disconnected I will be force to leave and go to another service because YOU won’t allow me another week to pay my bill I understand if I wasn’t trying to pay it that’s not the case at all!!! I even recently added a new line and all that and now it’s all these issues I understand where they are coming from but at the same time I cancel those arrangement and set it up on a different account so the payment can be debited. Can you please forward it to someone who can help please my name is Justin Mack phone number 716-446-3944

    Reply
  5. Franklin U. Cross Jr.

    15 plus years with Sprint and I can not get a clear answer to a charge on my bill I wasn’t told would be added raising my bill even higher than a kick in the _ _ _. Not happy at all and am waiting to cut ties once contract is over. If I am not going to have service in certain places and other carriers have no problem and offer better deals why stay. Been a fool too long. Never again…

    Reply
    1. Tony Valencia

      there’s a scam! their BUYOUT program when you sign a CONTRACT and sell them your UPGRADED phone that they KEPT, they have taken MONTHS (since APRIL 2017) and even online website which I registered with says they mailed it. I never got!! Then again it was supposedly mailed..think it’s an inside scam! going to file lawsuit and investigation with all agencies. parent friend with FBI agent too so they’re pissed as they had to pay our old wireless carrier right away her never got reimbursed from SPRINT!!

      Reply
  6. Lory

    Hi, sometimes I get a 503 website error when I arrive at this webpage. I thought you may wish to know, regards

    Reply
  7. Todd

    Oh, get this everyone. My wife goes into a sprint store to open an account and get a phone only to be hit on and so harassed that she was In tears. The associate then began harassing her by text message . When I went to the store to confront this lowlife, the manager defended him. I have even tried to confront the associate in person but he is too much of a coward to come and talk to me. This is the worst company in the history of telecommunications …I have dealt with Sprint before and it is a Hell on earth experience!!!!! super unprofessional. this company should be boycotted.

    Reply
    1. Patrice Chandler

      Sprint stole 4038.33 from me I’m not a sprint customer never have been

      Reply
      1. Tony Valencia

        we need to file class action lawsuit. making appointment with our attorney now after reading all these comments and our recent experience as a new customer !!

        Reply
        1. Deborah Cody

          Let us know we are interested. They are fools. They didnt buyback nothing. we gave them our phones. They lied to us about a promotion and we are still having problems with them

          Reply
  8. Crystal

    Every site I go to its all the one negative commemt after another! This is the most deceitful company I’ve ever done business with!

    Reply
    1. Lisa Zadrozny

      I called to see if there was any promotions they were offering, something to help lower my bill($252/month)
      They had a good deal that would lower my bill to around $240( better than nothing) but I got unlimited everything on 4 phones. Well that was in march and they keep charging me $291. When I call to see why, I never get anyone that speaks English and they talk in circles. Getting so frustrated 😡

      Reply
      1. Gabby

        Same exact thing happening to me! I’ve calling the guy at the store that I dealt with and he’s ignoring me and I also called the sprint line with no response back or any help. I emailed [email protected] with my whole issue and sprintcares email to get it escalated. I hope it helps.

        Reply
      2. blah

        ultra secret number in Oklahoma city 1866 556 7310 they are from America. if u dont get one hang up and try again that is the number to their call center

        Reply
  9. natan leventhal

    What a surprise, every one of these comments are negative. I BET NO ONE EVEN REVIEWS THESE SUBMISSIONS. i am having a horrible time with Sprint and have such a simple issue to fix.

    SPRINT: if you dont want to lose another customer I suggest you contact me.

    Reply
    1. Debra Martin

      Well I have to agree. I’m so upset at this company for months with no end insight. After years of being with this ungrateful company and thousands of dollars. I’m just a number. No one seems to know what they are doing. Ready to discount no matter what Sprint says. UGH my line was hacked and two IPHONE 7s where placed on it. HOW the heck does that happen. Plus my bill is so messed up. Been months dealing with this crazy company.

      Reply
  10. Indira Jasarevic

    LIKE A CAN SEE SPRINT SUCK BIG TIME WE ALL GO TO SAME ISSUES I AM ALREADY 5 DAYS ON THE PHONE WITH SPRINT BUT FEEL LIKE I AM ON THE PHONE WITH INDIA VERY FRUSTRATING NO EVEN CORP OFFICE CAN ANSWER STUPID PHONE!!!! SHAME ON SPRINT HOW THEY TAKE CARE OF LOYAL CUSTOMERS 😡

    Reply
  11. Brian S

    I switched to Sprint in 2005, at first it was the company from hell. Then they brought on CEO Dan Hess, and he turned things around, and made Sprint a great company to deal with. They actually gave a damn about the customers…that was until Softbank bought a majority stake in Sprint…WORST THING EVER!

    I have had issues with the tower in my area, where calls aren’t getting through, text and voice messages aren’t getting through. One tech said it was my GS7 Edge, but I had the same issue with my GS3 I used before getting my GS7 Edge. The problem is not the phone, it’s you’re damn tower Sprint. If Hess was still CEO, this company would give a damn. But now its foreign owned by a Japanese company, like Chinese companies…THEY (Softbank/Sprint) DON’T GIVE A RATS A$$ about the people who bring them their billions in profits…THE CUSTOMERS! And this customer is about to switch back to either Verizon or even AT&T. And rest assure, I will share my experience with this issue on my many social media accounts.

    Reply
  12. Brian

    I switched to Sprint in 2005, at first it was the company from hell. Then they brought on CEO Dan Hess, and he turned things around, and made Sprint a great company to deal with. They actually gave a damn about the customers…that was until Softbank bought a majority stake in Sprint…WORST THING EVER!

    I have had issues with the tower in my area, where calls aren’t getting through, text and voice messages aren’t getting through. One tech said it was my GS7 Edge, but I had the same issue with my GS3 I used before getting my GS7 Edge. The problem is not the phone, it’s you’re damn tower Sprint. If Hess was still CEO, this company would give a damn. But now its foreign owned by a Japanese company, like Chinese companies…THEY (Softbank/Sprint) DON’T GIVE A RATS A$$ about the people who bring them their billions in profits…THE CUSTOMERS! And this customer is about to switch back to either Verizon or even AT&T. And rest assure, I will share my experience with this issue on my many social media accounts.

    Reply
  13. Brianna

    We switched to sprint a while ago from Verizon. Same service, same plan and even got the same phones but with only paying HALF of what Verizon was charging us.
    Back in July when someone got my phone all wet I had to replace it. While I was waiting for my new phone to come, I suspended my line so that I wasn’t paying for the service while I wasn’t using it. I was trying to save a couple dollars! Lol not only did they charge us a fee for doing that which I was not aware of but they also changed my plan when we reactivated my line so I was paying DOUBLE for the same plan >:/ I only realized that I was being charged double what we should have been a few months ago and I’ve been dealing with this ever since. I get on the phone with someone who can barely speak English, I tell them everything as they SAY they are taking notes. They put me on hold to get my request for the $500 I have over paid to them without my consent to be refunded to my sprint account and they hang up. So I have to call back and retell my story. Then they transfer me because they can’t help and i end up having to start all over. If I ever get to someone who can actually help, they tell me the amount had to be approved and will be competed in 3 days and I will get a phone call back. Well, that’s never happened yet. Sprints solution so far has been to just keep pushing off my due date so our phones don’t get shut off while we wait to figure out if they are going to make this right or not. I must add that its January and I have been calling since October!!! Sprint has not fixed my account OR refunded my money. Seriously considered just canceling the plan and telling them to just take our phones and keep the money because this is more headache than I want to handle, but they even hang up on me for that too! We switched to Sprint about 2 years ago and this is the first time I’ve had to deal with customer service like this. I’ve referred a lot of people to Sprint and now i feel bad for doing that. The BBB is going to LOVE this one!!!

    Reply
    1. A. Nevares

      I changed my service over to Sprint from ATT&T. I have 6 phone lines with Sprint. I upgraded 3 of my iPhones 6, one to iPhone 7 and the other to Samsung. They mailed me a package to mail back my 3 iPhone 6. ( They were leases) Envelope was very flimsy but I put all 3 phones in there anyways and mailed out because that was what the Sprint rep instructed me to do. This was at the beginning of January. Come February I noticed on my bill I was being charged for a unreturned device. So I called Sprint and they said they would investigate. March rolls in and I still have not been credited back the $200 charge. It is now May 6th and after several called, several hours I spent talking to Sprint and going to 3 different Sprint stores to make sure device was found they said the cannot locate in their warehouse. Every phone call I was transferred to several departments and had re explain my situation hundreds of time. I was disconnected several times and no one called back even when they ask for a good call back number. My service was disconnected today and I was forced to pay the $200 to get turned back on. I was told that they do not have my phone in their warehouse. I am so fustrated with the customer service I received with Sprint. I was told several different​ reasons why they cannot locate my device at the warehouse 1. The device I turn serial number did not match (I had to do a warranty exchange at Apple because the battery was bad) but they never sent the device back. 2. They have both serial numbers but warehouse can’t find device so it’s like I never turned it in and there is nothing they can do. 3. I was told I have to go back to Apple (and spend another 3hours of my life) to have them change serial number. I refuse to do this. This is why I pay $350/mo to Sprint to make sure that they are giving good service. Which they refuse to take care of. 4. It was today that it now has been report that only 2 phone were in package so I have to take my claim up with FedEx. So stupid, and so fustrating that a multi billion dollar company would put their customers through so much. To them $200 is nothing but to me it groceries​ for 2wks. I am beyond pissed. Ok have been with Sprint for almost 4yrs and I was with AT&T for 12 yrs. I proved that I am a good customer. I pay my $350/mo bill I don’t get disconnected for non-payment and I have several lines. I have recommended several people to Sprint which I should not have. I just can’t believe that they rather not investigate a device missing and lose a stable customer or customers ( after reading other comments) by not working with good customers. I am going to say that if this issue cannot be resolved on Sprint’s end. I will no longer will be a Sprint customer and I will take my business somewhere else since it is not appreciated​ by Sprint. I feel like Sprint may have some internal theft issues if they cannot locate my device. They received 2 devices but one is missing when all 3 devices we’re in the same envelope!?!? Sound kinda fishy!!!!!!

      Reply
    1. Robert

      There is no wzy to email anyone from sprint i have been dealing with sprint for 8 years and they r thee worst service ever over charge change plan when they want and once done nothing u can do

      Reply
    2. Indira Jasarevic

      Just slam them on every social network that you know they will reach to you!

      Reply
  14. Rain Campbell

    Hello,
    I switched to Sprint from Verizon when your promotion was going on to pay all cancelation fees. I went into the local store at the Orchard in Westminster CO.
    It was our understanding the sales rep submitted all the information needed on our behalf for this payment to Verizon.
    i was also were told that by switching, we would pay half what we had been for the same services.

    6 months later we received a collection notice from Verizon for $1000 for the 4 lines we canceled

    I went back to the store and spoke with 2 different representatives, who stated the sales rep who helped us had be fired and they assured me they would assist. I walked next door to Verizon and got copies of all required paperwork for the resubmission of the cancelation fees to be paid, and was assured it would be taken care of.

    It was NOT.

    I went back to the same store to follow up on the Verizon portion and to discuss my bill /plan amount as it seemed really high, and was informed that not only did the first sales rep not submit the required paperwork, he also added a number/device that we never requested, nor received. I was paying for an additional line/service that I never asked for our used? and the plan I was on was more than my previous Verizon plan per month. He had an awful attitude and basically no help on resolving this issues.

    I decided to go to another Sprint store in Lafayette CO.
    I spent 2 full days at this store trying to figure out the devices added that I never had, nor used and the errors in billing, as well as figuring out a new plan that would lower my bill to $100-$120 a month, and my current phone had cracked, so I submitted a claim for insurance to get a replacement.

    The representative, submitted the claim at the store, took the $200 deductible, and my phone and had my new phone ordered and shipped to my home address the net day.
    He also said he had taken care of the additional device that was added in error and canceled that contract and would receive a credit.

    We then found a plan at the price I originally thought and was told I would be at per month, and agreed to the $130 a month for the changes.

    That weekend payments were made for the $200 deductible and all past due payments to bring the account to a zero balance, to start fresh. I was told my next bill would be at the $170 amount, but the following month it would reflect the changes and would be $130.

    That was the farthest thing from what actually happened and what I have been billed for….

    Since then (Aug 2016), I have been charge a $75 cancellation fee for the device I never had, my bill is now more than it was when I went in over $200 which was then more than I paid for previously and previously was already more than what was paying with verizon. my service was disconnected 2 months later and I was required to pay over $1000 for fees and services that could not be explained and when I called into customer service and held an hour, then spoke to a rep for an hour to discuss, by the end of the call they said they would handle it all, but I needed to pay $171 for the current bill and to restore service, so i did. 3 days later, the phone service is off again, call back hold an hour, talk an hour, go through the same thing, and then told I had to pay $200 for the deductible that i paid in the store, but it was the only way to restore service but it would all be taken care of. so I paid, and again a week or so later, service was interrupted again, I call again, and now am told I have to pay $600 to restore service? this time, the automated service wouldn’t transfer me to a rep and stated “its noticed Ive called in a lot recently and that all reps have the same answers and to refer to the website”.

    I had no option but to pay the amount of $600 because I use my phone for business and was traveling, and a couple weeks later, another $200 plus was due and so on, and I still owe over $400?

    Is this for real???
    Im dumbfounded and disgusted at the way business is being conducted and how unethical and unprofessional.
    I would like for your company to make this right and refund me for a phone I returned and charged for, a deductible i paid twice, and a device i never received nor used, as well pay the Verizon contract cancellation fees that were supposedly paid when I switched services but weren’t and still haven’t been after 3 trips top a local store and confirmations they were, and then id like to cancel my services entirely with sprint.

    Please advise asap.
    Pasha Rain Campbell
    303-482-5230

    Reply
    1. megan blackburn

      We had the same exact issue and are still STILL having issues with our bill. We have to call EVERY single time our bill comes out. This is probably the 20th time I’ve had to call to resolve issues with our plan and bill. We have been with sprint now for more than a year and we JUST now got the card for the “cut your bill in half” deal. Does anyone know how to email corporate?

      Reply
    2. melissa

      i am currently having the same issue.. we ggot our phones in august 2016 adn they have yet to pya off my verizon.. i keep getting the run around and about tied of it. to the point of going to small claims court. the sales people told me to give them my verizon bill which i did several times adn they lost it everytime adn they would sen it to who ever to buy out my verizon well guess what come to find out i was supposed to do it online myself. NOONE EVER TOLD ME THIS.. so now all htius is sitting on my credit. im not done will be on phone again tomm. i blew up their reviews, blew up their facebook, called outr local news and have started a bbb complaint. i am done .. false advertising

      Reply
    3. blah

      1 866 556 7310 that is a number in oklahama city if you dont get American rep hang up and call back that is the number to call center in America

      Reply
  15. Cindy

    Anyone having issues with the HTC Bolt? 2nd phone in 3 weeks and same issue…screen goes black. Been to Sprint store 3 times, an hour away. Phone doesn’t even make it 12 hours before blacking out. Guy at the store today told me I was wasting his time and to come back in and they would give me a new bolt. Why would I want a new Bolt when obviously they are having technical issues. I could get a different phone all together if I pay off my agreement…on a phone that doesn’t work..are they serious?! Anyone else with this issue?

    Reply
    1. Mary Snider

      Same issue here sprint is giving us the run around to 3 different stores Iam tired of the bull crap

      Reply
      1. Michelle

        Wow!!!!!! I had the same problem!!! Called costumer service. They was the worst.

        Reply
      2. blah

        1 866 553 7310 is the Oklahoma city call center if u dont get an american hang up and call back

        Reply
    2. Jeneal Thompson

      My bolt does the same thing! Worst phone I’ve ever owned! I’ve been trying to replace it and keep getting the run around over a 10$ shipping fee!
      Worst customer service and company ever!!!

      Reply
    3. Erik Franklin

      I too am having issues with my bolt (glorified paper weight). Had it 1 month and screen would no longer turn on so they replaced it and now 3 months later the processor is going out plus the screen is doing the same thing. They offered me the samsung galaxy s7 then recanted and now they want me to pay off the phone in order to get another phone. This company sucks balls!!!!

      Reply
  16. Faith Morgan

    sprint is the worst company to be with, first of all, i left verizon to go to sprint, lord knows, that was the worst mistake i ever made, my family and i tranfer our family plan to sprint, and one of the phone samsung edge s7 is over heating, it gets so hot, while u on the phone, on the charge also, yesterday i picked up the phone, and it was so hot, i dropped it and the screen had a little crack, when i called customer service they told to go to the store to exchange the phone twice, 2 different stores by the way, and they said sorry we can’t touch ur phone, mind you i spoke to so many representative that day, everybody had a different thing to say, none of them was correct or knew what they were talking about, mind u, i only had the phone for 1 week, finally 1 representative say we can’t do anything for u, u gotta claim it on the insurance even though i was still under my warranty, no one of the representative could help me, sprint really sucks!

    Reply
  17. john doe

    The idiot as CEO for Sprint has also hired idiots to run their customer service department both for members and the ADVANTAGE CLUB members. Not only do the reps that answer the phone after 20 minutes of waiting not have a clue with what they are talking about since if you talk to different reps they all give a different answer to the same questions that are asked. They all read of a script it sounds like and there is no common sense or reasoning behind their answers.
    Sprint needs to start treating their customers with better knowledge and not use the Pass the Buck mentality.
    I happen to know some managers and regular employees who work for Sprint and all say the same thing about the upper management at Sprint. it is the upper management idiots there who have ruined the reputation for this company. Last year there were more customers that left Sprint to go to other carriers.

    Reply
    1. blah

      1 866 553 7310 is the Oklahoma city call center if u dont get an american hang up and call back

      Reply
  18. Nick Miller

    Sprint Reference number 7063441584
    KSOPHT0101-Z4300
    6391 Sprint Parkway
    Overland Park KS 66251-4300 11/16/16
    Dear someone:

    I don’t know who this is to be directed to and obviously Sprint doesn’t want written communication since no one on the 888 line (nor your website) give out an email or even a postal address for complaints/problems except this one above.
    When I switched to Sprint at the Radio Shack in Milford Ohio 979 Lila Ave 45150 (513-716-1470) sometime at the beginning of this year (I think), I was told by an excellent sales person Clint Mudd that the 18G plan would meet the needs of me and two of my kids on the account. I was told that if it went over 18G it would just slow our speed from 4 G to 2 G.
    Each month since I switched to Sprint I have received multiple messages saying I was being charge ~ $15 a Gig for each extra. I called multiple times and went to the store on several occasions to be assured that this was incorrect. Clint and the other gentleman who also works there assured me each time that I wasn’t being billed and my service was just slowed.
    I run a business and have an account for my business, this account and another account in my wife’s name Jean Miller 513-324-8884. We spend a lot of money with Sprint each month.
    Frankly despite running a successful business for 35+ years and having a Master’s degree in business I have never been able to figure out your bills and I’m pretty sure that is intentional.
    I have called to the 888 numbers multiple times over the last months to also reassure myself that I’m not being charged, but until tonight I have never been able to get thru to a person. I think I broke the code tonight by acting like I had a technical problem. Finally someone came on the line after holding for 25 minutes. CLEARLY YOU DO NOT WANT A LIVE PERSON TO TALK TO CUSTOMERS ABOUT BILLING PROBLEMS.
    Tonight when I got through your CSR (who was very helpful) told me I am being billed and it has resulted in $400+ in overages. It seems that one of the phones on the account is using its hot spot. I know what the hot spot is and occasionally I use mine if I need to send something from my computer when I’m traveling; however even after 45 minutes on the phone I still don’t know why that has resulted in overage charges.
    Your CSR and his manager (who was also very helpful) offered me a $50 credit which is all they could do. I told them I appreciate that, but if you read the above, check with the CSR and your Sprint store and you tell me you think I really should pay $350+ in overages I will be shocked.
    Lastly I had Sprint for many years, but when I moved to my current address the reception was horrendous. Finally after it affecting my business I changed to Verizon. I stayed in touch with Sprint and after I was told at the store about a tower upgrade I switched back. Frankly I still have some problems with the signal. Enough that my business partner has asked me to switch back to Verizon or AT&T, but I have resisted changing.
    Please make me a Sprint fan again by resolving this issue with a full credit for the overages.
    Thank you for your attention to this problem/opportunity.
    Nick Miller
    1019 Westchester Way
    Cincinnati Ohio 45244
    513-608-9335
    [email protected]
    PS I just got notified of another overage despite the fact that they turned off my daughter in law’s hot spot last night.

    (I1118153599 Second case number from calling 11/17)

    Reply
  19. Gina laveglia

    I am currently using android LG preinstalled google apps boost sprint. I called boost LG and google phone hacked Samsung galaxy prime 7346 bluetooth with key board to external SD USB to PC netgear 5 @ 54 routers are what they use and also have Hughes satellite broadband OS chameleon and amazon mp3 cloud and Microsoft used. Have taken full control of smartphone. Naturally changed IP address and have caused me to miss my medical needs. I am a brain cancer patient. Voice and camera also in use. Believe that the Chameleon open source for RNs has been illegally used as well as the netgear. I cannot make calls sometimes or they are just dropped they took the apps Facebook messenger and call apps and put them on their external SD card. Shows the icon but 0.00mb used. This was primarily then it has progressed to changing Gmail password continuously Facebook password and drops me off the hotspot and cannot connect to network appears. Have done factory reset and rooted phone. Spoke to google boost and LG and said that I would have to go into boost and flash phone. I know that there is a trail because it goes to a p.c. I would like the person that has all the records to check out all the logs because it gives me 9 only and i wrote alto of info down but think it is much easier for sprint to produce the records needed to file a civil lawsuit for violating my fourth amendment rights and other legal issues.

    Reply
  20. SHAWN FULLER

    TO START I’VE HAD SPRINT SINCE 2001………IN ALL THAT TIME IVE HAD THE WORST SERVICE JUST IN THE LAST MONTH THAT I’VE EVER EXPERIENCED WITH SPRINT. I UPGRADED MY PHONE IN JULY DIDN’T LIKE IT SO I RETURNED IT TO A STORE BEFORE THE 14 DAY PERIOD THE POINTED OUT. I RECEIVED A RECEIPT GOT MY OLD PHONE RE ACTIVATED. UP UNTIL NOVEMBER WHEN I DECIDED TO UPGRADE 2 LINES ONE WITH A SAMSUNG 7 EDGE AND THE OTHER WAS A IPHONE 7+6 AND WAS CHARGED A WHOPPING 1400 DOLLARS……WHY DO YOU ASK????? FROM WHAT I WAS TOLD I NEVER RETURNED THE PHONE THAT I UPGRADED TO IN JULY AND MY CONTRACT WAS STILL ACTIVE AND (WHICH WAS MY FAULT FOR NOT CATCHING IT SOONER) WAS STILL PAYING MONTHLY INSTALLMENTS ON A PHONE I NO LONGER HAD. HOLD TIMES FOR SPRINT ARE AT LEAST AN HOUR FOR THE SIMPLEST OF THINGS. AFTER 2 HOURS ON THE PHONE WITH 4 DIFFERENT REPS AND A SUPERVISOR THAT DID NOTHING BUT TELL ME I NEEDED TO VISIT A STORE I TRAVELED TO THE CORPORATE STORE NEAREST TO ME . UPON ARRIVAL THANK GOD THERE WAS NO WAIT AT THE TIME A SALES REP ASSISTED ME BY CALLING WHAT HE CALLED THEIR PERSONAL SUPPORT (IN THE STATES) I GUESS OURS ARE DIFFERENT BECAUSE I UNDERSTAND ALMOST NOTHING THEY SAY AND THEY DON’T UNDERSTAND ME. THE VERY HELPFUL REP MR MIKE SPRINT PHONE NUMBER AVAILABLE UPON REQUEST . HE SPOKE WITH A LADY IN CUSTOMER SERVICE AND ADVISED HER OF THE ISSUE. EVEN GAVE HER THE RECEIPT NUMBER WITH INFO LIKE WHEN I RETURNED THE PHONE, SERIAL NUMBER ALL THAT GOOD STUFF. SHE THEN WENT ON TO SAY I SEE THE PROBLEM BUT MY COMPUTER JUST CRASHED, LET THE CUSTOMER KNOW WE WILL ALL HER AS SOON AS MY SYSTEM REBOOTS TO DISCUSS THE REMOVED CHARGES. OF COURSE I NEVER RECEIVED A CALL. COME TO FIND OUT ALL OF THE CHARGES WERE NOT REMOVED BECAUSE MY NEXT BILL WAS 600 DOLLARS…. SO I CALLED INTO CUSTOMER SERVICE YET AGAIN TO BE ON HOLD FOR AN HOUR BEFORE I GOT A PERSON, THEN IT TOOK ANOTHER 30 MINS TO SPEAK WITH A SUPERVISOR BECAUSE THE PERSON ON THE OTHER END KEPT REPEATING WHAT I WAS SAYING AND DID NOT UNDERSTAND ENGLISH WELL. WHEN I FINALLY GOT AHOLD TO A SUPERVISOR THEY TOLD ME THAT I HAD TO GO BACK TO THE STORE YET AGAIN BECAUSE I HAVE A 400 UNRETURNED EQUIPMENT CHARGE, (WAIT I THOUGHT THIS WAS TAKEN CARE OF……….NOT) TIL THIS DAY, NOBODY SUPERVISORS INCLUDED HAVE NOT BEEN ABLE TO TELL ME WHAT I WAS CREDITED AND WHY….. WHEN I WENT TO THE STORE YET AGAIN…………..WE THEN CALLED THE CUSTOMER SERVICE IN THE STATES AS THEY CALL IT…..GAVE THEM THE BREAKDOWN YET AGAIN (THIS IS LIKE THE 10TH TIME EXPLAINING THIS) THEY GUY ON THE OTHER END OF THE PHONE DENIED MY CREDIT. SAID THE PHONE WAS NOT RETURNED. THE REP TOLD HIM MULTIPLE TIME THAT IT WAS AND TOLD HIM THAT WE HAD A RECEIPT TO PROVE IT. HE PLACED US ON A VERRRRRY LONG HOLD. WHEN HE CAME BACK HE THEN DENIED MY CLAIM YET AGAIN. THE STORE MANAGER THEN HAD TO TAKE OVER THE CALL FROM THE REP AND ASKED TO SPEAK TO HIS SUPERVISOR, THE MAN ON THE PHONE ASKED WHY AN ADVISED US THAT WE WOULD BE TOLD THE SAME THING BY HIS SUPERVISOR. THE STORE MANAGER ADVISED HIM TO PLACE HIS SUP ON THE LINE NOW……….. AFTER AN EVEN LONGER HOLD, HE CAME BACK TO THE PHONE TO SAY THAT THEY LOOKED THE RETURNED DEVICE SERIAL NUMBER UP IN THE SYSTEM AND VERIFIED THAT IT WAS IN FACT RETURNED BECAUSE IT WAS SOLD BY THE SAME STORE TO SOMEONE ELSE WITH A DIFFERENT ACCOUNT NUMBER AND WAS ACTIVE AT THE TIME. I THEN ASKED THE STORE MANAGER IF I COULD SPEAK WITH THE PERSON ON THE PHONE, THE STORE MANAGER ASKED IF THE PERSON ON THE PHONE WOULD SPEAK WITH ME…HE FLAT OUT SAID WE DON’T TALK TO CUSTOMERS….WELL DANG!!!!!!! SAID I NEEDED TO CALL CUSTOMER SERVICE TO SPEAK WITH AN AGENT. AFTER THANKING THE STORE MANAGER FOR BEING SO HELPFUL AND PATIENT WITH ME I LEFT THE STORE AND CALLED YET AGAIN INTO CUSTOMER SERVICE…..AFTER BEING ON HOLD FOR 40 MINUTES MY CALL CONNECTED WITH AN AGENT AND WAS DISCONNECTED BY AN AGENT……AT THIS POINT I’M FUMING….SO I WAITED A FEW DAYS LATER I CALLED IN AGAIN, GOT YET ANOTHER AGENT THEY COULD NOT ADVISE ME OF MY CHARGED AND WHAT WAS CREDITED AND WHY. ASKED TO SPEAK TO A SUPERVISOR… SUPERVISOR COULD NOT GIVE ME AN ENTIRE BREAKDOWN EITHER, (WHAT IN THE HECK IS GOING ON SPRINT??????) SO I ASKED THE SUPERVISOR I WOULD LIKE TO CHECK ON MY PHONE THAT I ORDERED DURING MY UPGRADE. HE ASKED ME WHAT TYPE OF PHONE I WAS LOOKING FOR, I ADVISED HIM IT WAS A IPHONE 7+. HE PLACED ME ON HOLD HE CAME BACK AND TOLD ME MY ORDER HAD BEEN CANCELLED. WAIT CANCELLED WHY…. HE THEN WENT ON TO ARGUE WITH ME ABOUT THE CHARGES I WAS COMPLAINED ABOUT ON MY ACCOUNT AND WHEN THEY WERE REVERSED THE IPHONE 7+ ORDER CANCELLED. I ASKED HIM WELL WHY DID THAT ORDER CANCEL, I ORDERED TWO PHONES AT THE SAME TIME WHY WASN’T THE SAMSUNG 7 EDGE CANCELLED? HE SAID THE CHARGES WERE REVERSED AND THAT WHY THE IPHONE ORDER WAS CANCELLED. OMGOODNESS………………………… SO NOW I HAVE TO REORDER THIS DERN PHONE….WENT ONLINE TO ORDER THE PHONE AGAIN BUT MY UPGRADE WAS NO LONGER AVAILABLE ON THAT LINE. SO I HAD TO CALL INTO SPRINT AGAIN……..TO BE ON HOLD FOR 1 HOUR 15 MINS AND BE HUNG UP ON WITH NO NOTIFICATION AS TO WHY. I CALLED THE NEXT DAY WAS TRANSFERRED TO 3 DIFFERENT PEOPLE BEFORE I GOT TO NATIONAL ORDER SUPPORT….I GOT TABITHA ON THE PHONE…RUDE , CUTS YOU OFF , AND HANGS UP IN YOUR FACE BECAUSE SHE DIDN’T HAVE TIME TO LISTEN TO MY ISSUE. I GATHERED MY THOUGHTS AND CALL BACK IN AGAIN AND GOT AMY (NOW SHE HAS PLENTY OF SENSE) AMY WAS VERY HELPFUL SHE DID NOT ALLOW ME TO EXPLAIN MY ISSUE BECAUSE I EXPLAINED IT MANY TIMES BEFORE AND SO SHE READ THE NOTES AND FULLY UNDERSTOOD MY ISSUE. SHE DID NOT TRANSFER MY CALL SHE WENT STRAIT TO HER SUP WITH MY ISSUE AND IT WAS HANDLED. ALL I NEEDED TO DO WAS RESET MY ELIGIBILITY TO UPGRADE……..SINCE IT WAS NOT DONE WHEN MY ORDER WAS CANCELLED FOR MY IPHONE THAT I DID NOT REQUEST. I TOLD AMY SHE WAS VERY HELPFUL AND TOLD HER I WANT TO SPEAK T A SUPERVISOR, I WAS NOT SATISFIED. SHE WENT ON TO SAY IF SHE DID A FEEDBACK ON THE AGENT I SPOKE WITH BEFORE HER WOULD THAT PLEASE ME ENOUGH TO RELEASE THE CALL , I TOLD HER NO. SHE THEN TRANSFERRED ME TO HER SUPERVISOR KATHERINE. VERY NICE !! KATHRINE THEN WENT ON TO SAY THE CASE WAS OPENED (CASE: 1131722050) AND WOULD BE ESCALATED TO HIGHER MANAGEMENT….I’M WAITING ON IT….I ASKED KATHERINE FOR INFORMATION FOR CORPORATE, SHE TOLD ME THEY ARE NOT ALLOWED TO GIVE OUT THAT INFORMATION AND THAT I COULD NOT SPEAK TO ANYONE ABOVE HER. NEEDLESS TO SAY I’M VERY UPSET WITH YOU ALL. AND I STILL DON’T HAVE AN ANSWER. THE WORST EXPERIENCE EVER, AND WILL NOT ALLOW ANYONE THAT I KNOW TO OBTAIN SPRINT AS THEIR WIRELESS PROVIDER SHOULD THIS NOT BE RESOLVED. WHEN MY CONTRACTS ARE UP I AM LEAVING YOUR COMPANY AND CHOOSING ANOTHER PROVIDER. YOUR COMPANY IS HORRIBLE AND I’M NOT PROUD TO SAY I’M WITH SPRINT…..

    Reply
  21. Lisa Hickman

    We switched over to sprint from verizion a yr ago while the last few months the cost has been cheaper but coverage is horrible and now we have a very large security issue with them first of all our bill and doubled from what it was and a local store in our area has allowed our 13 yr old to upgrade her phone and also let an unauthorized person that has nothing to do with our contract… sign the new contract. We did not mind her getting an upgrade it was time but what is a Major concern for us was a 13 yr old was allowed to access the account with only her dads name and phone number no id was ask for and the person that was with her was allowed to sign for phone! We are very upset and are considering legal action against sprint they allowed the unauthorized signature also and the store that this happened in we do not feel safe security wise with this company if just anyone can go upgrade without the owner of the contract not even being notified i also added a phone the same time i changed the plan and was told that plan would not change so that we would not occur a larger bill due to prorated charges well guess what called about this issue and no documentation regarding phone conversation so we recieved a very large bill. I could go on about several other issues oh when i called sprint about the upgrade to a 13 yr old they more less told me there was nothing they could do i had to call the store they did give 100 dollar credit but considering our bill was extremely high due to someone not doing there job i just dont see 100 dollars is any justification for rhe security breech that was done here we will be changing companies soon and will be making sure this is brought out to the public so it does not happen to anyone else

    Reply
  22. Joanne T. Mayes

    Dear Sprint Corporate Office,

    My husband and I have been loyal customers for over 16 years, and up until the last couple of months we have been very happy with the service, phones, and connectivity. We were happy to recommend your company to all the people we knew. But due to recent issues that have failed to be corrected this may be our last year with your company if something is not done to correct and satisfy our issues. In the last two months we have made six visits to your local business in Knoxville Tennessee. My husbands phone had been going straight to voicemail. He uses his phone for his business and has lost several clients and money due to this. He could be reached sporadically by text. We also have children and grandchildren who have to get ahold of him. Our grandson who is only 6 was let off the bus and no one was home as my husband did not get the call that someone needed to be home for him. This is unacceptable. We have visited the local store to have his phone serviced. Each time we told them we would like the phone replaced but they would not do it. The did a reset and said it should work . It worked for maybe a day or two. This was repeated at least 4-5 times. Then they finally got him a new S-6 . Well that phone also did the same thing after about 4 days. We were told to go back to the store and have it factory reset and backed up . We did this . The service person was in such a hurry to get off work that he did not properly back up and restore my husbands data on his phone. The employees name and number is Justin Owen 865-208-6168. This happened at the Morrell Road Location in Knoxville Tennessee. Due to his hurry to get off work my husband lost all his time data for work so may not get paid which is a huge loss especially during the holiday season. He also lost all his medical records he had on his phone for VA. This is EXTREMELY UNACCEPTABLE AND COULD BE A DETRIMENT TO HIS HEALTH. Those records were requested to be kept by his physician. And none of this can be gotten back because the store deleted it from their computer. Until this event we were even considering adding 3 more lines for our grandchildren but if this is not corrected to our satisfaction WE WILL CLOSE OUR ACCOUNT AND TELL EVERYONE WE KNOW OF THE HORRIBLE CUSTOMER CARE WE HAVE RECEIVED.

    This employee should have made sure that we had been taken care of correctly and that everything was backed up before he rushed off. 5 or 10 minutes would not have made that big of a difference. We have never had even the slightest issue until now so we are very surprised with the shoddy, and indifference to our problems we have had. I hope that this can be resolved .

    My husbands name is :

    David A. Mayes
    435 Gadsontown Lane
    Powell Tennessee

    865-300-6633

    Sincerely,

    Reply
    1. Rain Campbell

      Im reading through all the posts and just amazed.
      EVERYONE is saying the same thing, unethical, unprofessional, and doesn’t care at all about their customers other than stealing money from them . How are they still in business??
      Who is in charge of reading this page and trying to resolve these issues? or do they even care or try to?

      Reply
    2. Rain Campbell

      Im reading through all the posts and just amazed.
      EVERYONE is saying the same thing and they just don’t seem to care at all about their customers other than stealing money from them . How are they still in business??
      Who is in charge of reading this page and trying to resolve these issues? or do they even care or try to?

      Reply
  23. Yana Romoser

    I switched to sprint about 8 months or so ago. I cracked my phone and was trying to do a claim through the insurance company. They said i had a $50 deductible. Ok not bad. I asked them if i could bill it to my account as all the other service companies let you. They said their was an option but id have to call sprint. I called sprint and they said my credit limit was 300 and my bill was 160 but that i couldn’t add it to my bill or some reason that i still dont understand. I had horrible experience in store when i bought my phone and im having the worst experience now. If they cant get it together i will switch carriers and tell everyone not to go to sprint. Something needs to be done ASAP! Someone please help me please

    Reply
    1. Paul Johnson

      Hi, what is the email for customer service? Cant find it on website. Any help would be helpful. We are just another dissatisfied customer of Sprint.
      Thanks.

      Reply
  24. Yohan Ponniah

    Dear Sprint customer care,

    2 weeks ago I decided to change my carrier from Sprint to TMobile, ever since then I’ve been having numerous issues with returning my device. First when I called sprint they said that I need to go to any store and hand over my device, when I went to the store in Forrest Hills on Austin street they told me that I cannot return the device in that store. So I called sprint and they said they will send a return kit, this was on 11/21. So I waited until 12/1 and reached out to sprint, they said it will be sent or you can go to the store where the phone was purchased(store by kohls and century 21 near Rego park mall). So on 12/2 I went to the store and they refused to accept the device. So I called sprint for the 3rd time, the representative just hung up the phone. So I called the fourth time and the representative said I have to go return the phone at a web service return corporate store and directed me to the same store in Forrest hills. Since i had already been there I asked the representative to call the store to confirm, when they called, the store manager said they cannot accept. (Even though sprint customer service representative said it shows as a store that should accept cancelled phones). So I called again and spoke to a specialist who then made it clear that the return kit was never mailed. So she started processing and asked to reset my phone again, and gave me the following reference # I1126213394

    I spoke to apple care and got my phone reset and was again on hold and asked the representative to read the comments from the above reference number and complete the reset kit process to provide the RMA #, however the representative ‘Princess’ said it will take some time and they will call me back with the RMA #, I took down the reference # for this call as well, it is I1126256392.

    Can the sprint customer service manager please look in to this issue? I’m being given the wrong details all the time and it’s wasting my time, I just want to return my old iPhone which was leased.

    My previous sprint # 347-870-0515

    Sprint pin # 041989

    I called sprint customer service from phone # 347-720-8038.

    This is very disappointing, I’m having a hard time returning my old iPhone that I leased from sprint.

    Thanks,
    Yohan Ponniah

    Reply
  25. linda church

    I am very upset with Sprint right now!! I have been a customer for over 20 years and I am not happy with their customer service. My paper bill gives one total, I get a text with another total and the phone system gives a third. All have the same due date. I have called several different numbers and have been on hold for 2 hours!! My answers are not being answered. Getting ready to change providers!

    Reply
  26. EM

    Sprint is the worst company I have ever dealt with!! Customer service is absolutely horrible!!! They DONT NOT CARE about their customers!!! I upgraded my iPhone 6 to 7 plus and returned my iPhone 6 to the sprint store that activated my phones I am now being charged 429 dollars because the phones have not been received at their warehouse as if that’s my fault!! My phone is now suspended because of these charges and everyone that works at sprint tells me there is nothing they can do!!!?? This problem is not my fault and as a customer I should not be punished because of it. But this company doesn’t care about their customers!!

    Reply
    1. Leigh

      The exact same thing is happening to me right now! I returned two iPhone 6’s in September for 2 7’s still trying to charge me $700 for them. I have made numerous calls to sprint and the sprint store and gone into the sprint store and nothing has changed. I’m beginning to think it’s a scam. I think I’m just going to go to the police and report the phones as stolen- I don’t know what else to do.

      Reply
    2. Ida

      Samething happen to me THEY ARE LIARS!!! They tell you there’s nothing they can do but they can they just choose not to. I literally had to call about 10 times until someone really cared and helped me. HORRIBLE HORRIBLE CUSTOMER SERVICE!!!

      Reply
  27. Beth

    This number goes directly to executive customer service. When I called the receptionist seemed less than happy that Inhad found it: (855) 848- 3280. I found this number by googling Kevin Crull’s name along with city and state he works in…..he is a sprint executive that earns more than a million a year. Shame on them for arguing with consumers over chump change!

    Reply
  28. Nita

    I have been a loyal customer for over 10 years. I had a simple request to change information on my account. Well, it’s been over 1 1/2 years now and it still isn’t taken care of. I am tired of calling sprint waiting on the phone for long periods of time due to transfers to someone who may can help, technical support contacting support to help with my issue, then to be told the same assurance. “In 72 hours changes will take effect” lol. I will be 72 before they get it right. Just putting it out there. Now maybe someone will call me now after this. They just don’t care about there customers 🙁

    Reply
  29. natasha paris

    Sprint is the absolute worst retailer I have ever had the miss fortune of dealing with. I have been a sprint customer for over 10years and in the past year it has been horrible. I upgraded my phones when the Galaxy 5 was released after a few months of owing the phones one phone was fried over a sprint upgrade, when I took it in to be fixed they stated they could not fix it and would have to replace it. (I have ins. on all my phones) however this was in the 1st year and was under retail warranty. The phone was replaced with a used phone that has had nothing but problems. Several times the phone was taken to the McCall center in Ocala were the employees are very rude!!! One went as far as to say Oh well they were not going to touch the phone for less than $250 really that is more than my insurance deductible. So, needlessly here I am at the end of my contract and still can not get this resolved. After shopping around today I noticed that if you are a long standing customer of Verizon the Apple 6 plus 128gb is $99 and the 64 and 32 gb are $29.99 with upgrade of 2 year contract. So I contacted sprint again about upgrading (since loyalty customers are no longer allowed to go to local stores (best buy or sprint) to upgrade. When asked I basically was told to bad our iphone 6 plus is $199.99 after several minutes on hold and hung up on and a complete run around sprint proved that they do not care about loyalty customers. Their solution was to give me $100. credit on my bill. Really this does not fix the problem I have and shows that sprint will freely give their competitors their business. I was going to upgrade my 2 yr contract and upgrade two phones however, with sprint (all we can do) $100. credit on cell phone bill however that still leaves me having to pay out $600.00 in new phones when Verizon loyalty customers only pay out $200.00 for 2 iphones 6 pluses. Was told I could change my plan to the freedom plan and lease the phones (again sprint is 10.00 more a month than their competitors for the phones). Top it all off the person I was dealing with makes rude noises as if I am just some annoying task that has to be dealt with. Personally, to me the whole thing boils down to the fact sprint does not want their loyalty customers when they can rake new ones over the coals by charging them $600 and higher for the phones (lease option $650.00 over 24mo payment at $27.09 a month) and offer less service (I have the unlimited family data plan, text and talk). The new freedom plan would cost me over $60.00 more a month than my current loyalty plan, so why would I go with this option? Of course, they also said that it was marketing not the sprint corp number I called that sets the phones prices. Hmm…so I guess marketing now runs companies instead of the CEOs and it is marketing’s fault when customers leave. Basically, all I wanted was to upgrade both phones to the iphone 6 plus (not the new 7) and not get raked over the coals in paying for them $600.00 sprint vs $200.00 verizon and which would get the one line that the phone does not work on (that they replaced a new phone with used junk) upgraded 3 days early. Instead all I received for my time and loyalty was rude customer service, it is marketing’s fault, crap phones and basically your loyalty means nothing we want you to pay more money.

    Now trying to get someone to tell me hen all phones are out of contract, again they keep putting me on hold and not dealing with the issue. Sprint does not care about their reputation or their customers. I am shocked that this company is still in business.

    Reply
    1. Beth

      This number goes directly to executive customer service. When I called the receptionist seemed less than happy that I had found it: (855) 848- 3280. I found this number by googling Kevin Crull’s name along with city and state he works in…..he is a sprint executive that earns more than a million a year. Shame on them for arguing with consumers over chump change!

      Reply
  30. Belguese Ashwal

    I really hope one day something bite’s y’alls asses! You have the worst carrier service, but what really ticked me off is your customer service! Saying “I Understand” after everything I say does not help anything!!! I called to complain and ask for help about my phone charger either charging really slowly and how my battery started dying at 92% or 79%! I told them specifically that I do not have anytime to spare because of work and school to go get it checked out and asked as in other companies if I could send my phone in, but of course they seemed to not think of an idea like that that could work. And now my phone has completely died, and has been charging for hours and has not turned back on. So thank you for your shitty service and special thanks to your even shittier staff! Thank you for nothing!

    Reply
    1. Beth

      This number goes directly to executive customer service. When I called the receptionist seemed less than happy that I had found it: (855) 848- 3280. I found this number by googling Kevin Crull’s name along with city and state he works in…..he is a sprint executive that earns more than a million a year. Shame on them for arguing with consumers over chump change!

      Reply
  31. Hilda Mendoza

    We have issues with daughter’s newest phone after being dropped in water by accident. She went to the store on 244 e broadway here in Tucson Az on 11/18/16 they had her waiting over 45 min and a couple came in and they were taken before her and no appt. Nothing was done to help just to call ins and a card was given. We called customer service next day and spoke to a Ray who was polite and explained how all worked and gave only options she had cause new phone. Either pay the 200 deductible and get same phone or psy 266 that included remaind8ng balance and she can upgrade to any other phone and not other fees will apply and we can pay and get upgrade at store. So we went to store and they were totsl jerks again, had no first contact resolution. On top they literally told my daughter had no change and she needed to get her own change and pay????!!!!. So she does that for sales person Dustin and store manager Rick then say she had to pay additional 90 dlls to get upgrade when we were told no other feed applied. Then we called cs again this time a female with very thick accent answer and was not listening nor checking on notes the Ray person supposedly wrote and judt said the store manager can look online and see the upgrade fee can be waved yet store manager Rick wss just rolling his eyes and just plain refuse to help so my daughter still without phone.

    Reply
  32. Benita Carroll

    I have had horrendous experiences with sprint…bought 2 phones and right out of the box one would not charge…was told by store rep to go buy a new charger!! Suppose to have 30 day return policy …they would not validate it. Ended up doing an exchange and the phone I have now…for 4months just went dead…something burned inside. So in order to have a phone…have to have one…I had to purchase one on installment plan. Well got online and lo n behold there’s exact phone 50% cheaper…but would have to take this one back to store.. Order online as they don’t offer the promotion in stores!!! Wait till??? To get phone.
    Seems to me they don’t want my business..I have 14 days to return this phone and get 100% refund …I told them I would b willing to keep this new phone if they gave me the online deal…they said no!!
    So just lost a sale and a customer…
    Good job sprint…that’s real good business sense!!!
    I am in the process of talking with the BBB for the non validation of 30 day guarantee policy which caused me to go thru hell and cost me $$$$
    I can’t wait to get away from sprint
    I work and talk to hundreds of people daily and it being Christmas a ton are looking for phones for gift giving…guess who’s gonna advise against sprint!!!
    Word of mouth can kill a business ya…so get out there and speak up. This company is pulling scams and shams on the public and they need to pay for it.
    I won’t be surprised if anyone doesn’t contact me from sprint….they’re not interested in their customers…only the $$$$$$

    Reply
  33. Kerry

    Sprint,

    I have had your service for the last 12+ years. I am currently deployed with the US military and my phone broke completely with the same issue that it had been replaced for previously before i deployed. Since i was able to upgrade my phone i emailed my mother and she has been fighting with your company for the last 2 weeks to get the phone she has paid for to send me so i am able to call home. Your company has fucked up the bill multiple times and then tried to send the bill into collections when the bill was already paid and we had no phone in hand. Then your company had the nerve to tell her she had to wait 3 weeks before they would fix it. This is not the answer. Seeing how you refuse to put contact information on the sprint website I am now posting this for everyone to see how poorly you treat the people who are fighting the war and making sacrifices while your company decides to not solve the problem which is simply mailing the phone i had paid for to me so i am able to keep in touch with my love ones, especially during this Holiday season. So i would love for someone to contact me, fix this problem and mail me my phone so i can call home.

    Thanks

    Reply
    1. Tommy M

      Kerry! Wow I am also a long time Sprint customer and thankfully no problems with my phone or service. Ironically I’ve had Sprint since 9/11/2001 right after the towers fell and here you are fighting for us. That is why I am taking this moment to say THANK YOU from the bottom of my heart for your service and I pray for you and your safety! I also hope and pray for your loved ones here waiting for you to be home. I’ve had most of my family pass away and I am missing them dearly, especially during the Holidays, but I really wanted to reach out to you and I hope your problem(s) get resolved! You deserve that and much more! BIG HUG from Fort Lauderdale, Florida
      Sincerely, Tommy Montenaro

      Reply
  34. Alyce

    I need someone from Sprint Headquarters that has responsibility over Customer Care to contact me. I am a former employee and am so disappointed and upset byhow my issue is being handled. I have been a customer 20 + years and am ready to leave. My experience in the last 24 hours has been horrible. No wonder customers are leaving.

    Reply
    1. Jennifer DeBerry

      I completely agree, I had 2 representatives 2 separate incidents – 1 told me

      Sprint didnt fail me, “you failed sprint. That was from me not attacking her customer service skills as she was very pleasant up until then. I was merely stating verbally rather than thru text that the “Sprint way has completely changed) Once I asked for a sprint mgr she put me on hold and came back 20 min later stating none were available. I called back- and got an I’m so sorry really!!! What rep of a company can say You Failed –

      I also had another gentleman not sure if he had a condition but he screamed at the top of his lungs at me. I asked for a supervisor until he hung up on me.

      Today, I am on the phone with Paul the rep that cant assist me with my payment arrangement and I hear clapping in the background for another customer that had to pay.

      The services from CSR’s is less than… Were I may as well leave Sprint it doesnt seem to affect Sprint one way or another.

      I have sent over dozens of new customers that referral base from me is now over.

      Reply
  35. Jennifer Stout

    I am an over the road truck driver and i need a payment exstenions on my account and i get treated from ur customer service line disreactful.i pay my bill all the time and ive paid on good times and my payment exstenions was till this friday only for 113 and remaining on the 28 and all i get is rudeness.our phones frezze again after we just got to news for the same thing,and ur company os not helpful to comindate us on all these issues we go thro with the note 5,contact me

    Reply
  36. Angela

    Does anyone know the email to corporate? I was told by an agent, supervisor and manager tonight they do not know it! I am having the WORST customer service experience ever!

    Reply
  37. NAKITA ORR

    I have been going back and forward with Sprint for over 2 years about charges that keep appearing on my account that can not be justified. I have been charged for insurance on two of my phones and I asked for it to be removed and my account to be credited the money I have paid. I have spoken to a manager that assured me it would be removed and to date is has not, today I have called and been on hold for almost an hour and still holding…I have spoken with Chris, Bella(supervisor), and Herbey (manager) I1116391425, I have paid over 210.00 they told me they were removing the insurance and crediting my account 175.00. They have not, I called today they are telling me after I have paid over 210.00 in insurance and they are telling me they are going to remove it and can give me a credit of 60.00..are they serious I have been with sprint for over 12 years and they are stealing money from me and I am very upset. Can someone PLEASE help me!!!

    Reply
  38. Amanda Wagner

    Horrific! No one can explain why charges are on my bill. But they still ask for payments. My bill has never been late. 2 ppl stated there is no reason for these charges but cannot reverse them. You call the # and don’t get English speaking people. Horrible customer service. I was “disconnected ” 3 times. I reported to the BBB and my lawyer.

    Reply
  39. Unhappy Customer

    Saugus Massachusetts Store employees are not very pleasant! They really need customer service training! they are rude, they do not make eye contact when speaking with you, cut you off before you finish explaining your problem and mumble when they speak. I was in there at 10:30 am Nov.10, 2016. Store was empty but I was ignored for a good two minutes before someone acknowledged me. they were to busy on their personal phones. Three employees all had frumpy faces, like I was a bother to them. Terrible customer service! If it wasn’t a work phone I would have dropped the service right there.

    Reply
  40. Cassidy

    Dear Dan Hesse and Executive Team,

    I am writing you because I have been a customer of Sprint since 2012 and while there was a lot of room for improvement, I appreciated the stellar customer service I was always provided when I had an issue. Well most recently, I have had the most appalling experience with your “new” policies, procedures, and services. My Samsung Galaxy S6, a little over a year old began having battery issues several weeks ago, when I contacted your tech support I received troubleshooting techniques and was advised that this should solve my problem.

    It did not. The phone will drain from 90% battery charge to 0% from the most minor and small levels of usage. I spoke to your tech support team, a case manager (Riscoe), 2 supervisors (Rob & Jeff), who all told me due to your new policy changes in December I have to go into a repair center for the batter issues to be diagnosed. Now going into a repair center might have been an acceptable resolution had I not already received multiple defective devices from your company since I began service in 2012. Your newly implemented policies and procedures are nothing but an extremely elaborate way of punishing the customer for needing support or services for your devices.

    To assume that all of your customers will fit some standard and rigid model then have nothing in place for the exceptions that always will arise in a free world gives the distinct impression that you could care less about your customers or their needs. From the automated phone support received at #611 where one has to play phone limbo just to get an option to speak to a live rep, to the representatives you employ who have no empathy or respect for your customers.

    I went to your repair center. The tech ran no diagnostics; he gave me a very standard and generalized “solution” that performing a reset on my phone to solve the problem. Mind you, my issue is the battery so to assume a reset would fix the issues seems to imply that this representative has no idea how to solve the problem. Needless to say 2 hours later, I walk out the store with the same issues, the only difference now is; all my information is now removed and I have to set up the phone (when it will stay on) all over again!! I have to remember passwords that I haven’t had to re-enter in several years, browsing history, and waiting for all my messages/photos to upload back to the phone. I was at the store so long they were closing once your “tech support” finished wasting my time. They told me that I would need to replace the phone but it’s too late for them to do anything since store is closing.

    After spending several hours of my life speaking to multiple tech support agents, managers, and supervisors regarding the issue just to be told that I need to replace the phone which is what I told your support team from the beginning. After receiving and replacing several defective phones from your company, it seems to be standard that the service is spotty and the phones are all defective or manufacturer errors. Here it is almost 8PM and instead of relaxing or getting my family settled for the night, I have to call your customer service yet again to resolve my issues.

    After repeating the issue to several different reps, I reached a supervisor who advised he would look into it. Placed me on hold for several minutes, then told me that I either needed to file an insurance claim and pay a $200 deductible or call Samsung to replace the phone under warranty. He placed me on another hold for almost 30 minutes and when the call finally answered it was a completely different representative who had no knowledge of the transfer or my issue.

    This representative’s name was Adreille and she probably saved me from a pit of useless crying and agony because I was literally at my wits’ end by the time she got to the phone. She was very understanding and empathetic to the situation. She advised that despite what the previous supervisor said my warranty was expired so contacting the manufacturer was not even an option. After several discussions with her supervisor and about 30-40 minutes of more holding, she advised that I can either pay off my current contract and get an immediate upgrade or file an insurance claim and pay the deductible to receive a replacement.

    While I appreciated her help, by this point just the thought of Sprint has such a nasty and disgusting taste in my mouth that I choose option 3; to LEAVE!

    So I am now reaching out to your competitors to find the best phone and service to fit my personal and business needs. I have already discovered that T-Mobile has much more competitive rates and instead of paying almost $120 monthly for 450 daytime minutes, I have the option of unlimited everything for a flat rate of just $70 monthly!

    Thank you,
    Cassidy

    Reply
    1. NAKITA ORR

      I NED TO CHECK THAT OUT I HAVE 4 PHONES WITH SPRINT AND I HAVE BEEN WITH THEM FOR OVER 12 YEARS AND AFTER REPEATIDLY GOING THROUGH BILLING ISSUES WITH THEM I THINK I WILL MAKE THE SWTICH AS WELL.

      Reply
  41. Janice wheeler

    Your sprint company sucks whom ever the fuck you are. I’ll see you in court I’m suing the fuck out of sprint. I cancelled my service a month ago and you bitches still haven’t sent my 700 check. I got my receipt and lawyer I will see you bitches this May!!!!

    Reply
    1. Johnny

      I have been trying to contact customer service for 2 weeks. I have never known a company that has such a disgusting customer service. U never get to talk to anyone. Sprint is the worse cell phone company I have ever had to deal with. I will be switching back over to att. Soon. There service Is a lot more superior than sprints is. I have never heard anything good about sprint. They are at the bottom as far as cell phone companies. I have never known such sorry service that sprint had. They are nothing but a rip off company. U need to be put out of business. Sprint is disgusting. They don’t care about there customers at all. What a shame. I tell everybody now what a sorry company sprint is. I really regret I switched over to sprint. I will be leaving sprint soon. Its a very uncaring company. I have had my phone go dead waiting to talk to someone. It’s a disgrace what sprint makes there customers go thru trying to talk to someone in customer service.

      Reply
    2. Diana

      I’m having a hard time with sprint. They have been lying to me since the day I signed my contract… For over a week they out me on hold when I ask for corporates number or a supervisor and left me on hold and I waited to see!!! The number of hours waited over 12 and no one comes back!!! I am getting a lawyer!!!

      Reply
  42. Ken werner

    Try this i moved in july of this year. To a place where sprint has no coverage. So i emailed the ETF people and had to send in all the info. Than a few days later i got to send in my phone , so i did all that. Here it is in Nov 5 months later and still dealing with them. They never sent me my final bill like i have it in the email i got. Instead they sent me to a collection agency saying i owe them 360.79. As i have tried to show the proof of final bill was only 131.24. And for some reason noone at sprint knows how to correct this situation at all. Ive been told to go to a corporate office i have twice now. Its messing with my credit and its thee only thing on there that is. I want to know why havent this been fixed been to long not to be. Bad thing is there still e-mailing me as if i still have there service. Id never do business with Sprint again. When ya try to even send proof to the collection agency saying sprint is wrong and i have proof. All i get from them is a letter 10 days later saying that they have confirmed the debt. I dont know who is running this place but they need to figure it out and waive the final bill due to improper conduct as in falsely reporting on my credit.

    Reply
    1. kourtney

      AS OF NOW, I’M STILL USING THE NOTE 7 BECAUSE SPRINT REFUSES TO ACCOMMODATE MY SITUATION. ONE EMPLOYEE TOLD ME THE PHONE IS SAFE FOR USE! My urgent ordeal seems to be not so urgent after all. Thanks sprint for setting my mind at ease. Side stitching sarcasm for you to note, no pun intended!

      Reply
  43. D. Washington

    I have been with you all for years I been going through it with you all for a year about my phone bill why am I being changed for a line I dont have when I call you all am giving to this person or that person but its OK now because I have a lawyer and I’m taken your all to court . I work for a law firm in Miami and my best friend is very good at her job

    Reply
  44. Whitney Bryant

    I would appreciate a call from someone in corporate ASAP. As of today, I have spoke with around 6 people who are so terrible, it’s making me want to cancel, and pay the disconnect fee on four lines. I have also contacted the CEO, and he has YET to call me back.

    Reply
  45. Gaye Christianson

    Being a Sprint customer for a whole 2 months has actually given me PTSD!
    I am NOT exaggerating.
    I tried, UNsuccessfully, to get out of my contract SIX TIMES!
    Once was within the 14 days I had to exchange the phone and the rest were within the 30 days to get out of the contract.
    My radio didn’t stay connected but that wasn’t a good enough reason for me to leave.(?)
    When I use my cell and buy data enough to enable the use of the radio, 5 days a week, 5 hours a day and I couldn’t get EVER, ONE DAY of UNdiscnnected use, they said it wasn’t disconnected and that it was “just” buffering.
    “Big difference” so said all FIVE of the stores employees~2 of which were MANagers.
    I had no choice but to go back to my prior service which DID buy me out.
    UP to $350.00.
    My end Sprint bill~$622.00.
    I even had to get a new screen replacement that I didn’t want/need for $200.00 before they would ever even listen to me again.
    (I did replace it but never did go back to the store.)
    The UNeasy process of leaving them, you’d SWEAR I was sending their offspring to college!!

    Reply
    1. Sharon

      Wow, I had a similar experience. I am still going through it. I exchanged my iphone 6 for a 6s during their promotion in September. I went back to return it within the 14 days and was told my phone was no longer at the store. Why have a 14 day return policy then? Now I am being bounced back and forth between the store, customer service, warehouse just to get my old phone or a similar Iphone 6 back. Apparently customer service can not help me because their systems can not access the store’s information. The store cannot help because the warehouse is not communicating with them and now I’m stuck with an iPhone 6s I do not want. It is very frustrating, been a Sprint customer for over 8 years but I’m taking all 4 lines to another phone service. Very disappointing. I clearly see from these comments that they treat their long time customers bad.

      Reply
  46. Hector

    So I called sprint customer service to ask “I want to use my upgrade and sign a 2yr. contract, but for some reason I have to pay a so called access monthly payment of $25 on top of my plan for 2 years” but if I give $100 down, no contract, it would be $14.56 monthly charge on top of my plan till the phone is paid in full. $449.99 is the phone (iPhone SE) So why would you charge more for the phone which if you add it all up 2yr contract would be $600 for the iPhone SE when it’s $449.99??? Don’t you want people to commit for 2yrs? It should be no down payment same monthly payment ($14.56) till the phone is paid in full for a 2 yr contract. You will get more people to commit to sprint. The lady I spoke with did not understand anything I explained she kept asking me about my upgrade which I told her numerous times. I then ask to speak to a supervisor, which she said that the supervisor is with another customer. I asked her if the supervisor can call me back after they are done with the other customer. she said no problem… hours went by no calls, I called at 11am called them back at 8:30pm. Customer care answered and I explained to the gentleman the issue with supervisors calling customers back when they are trying to upgrade. The gentleman then had me on hold for 26 minutes which I screen shot it and hung up. Apparently my 5 years of on time payment and commitment to sprint is worthless. I know I won’t hear from nobody, but at least I brought attention to anyone who read this. Just a heads up we as customers make sprint worth something. Treating us like we don’t matter is a huge problem.

    Reply
  47. Bonnie Kremm

    Isn’t it nice you can not publish something that states names and reveals what your company does to long time
    customer and make it impossible to get the help they need. There will be other places that this will be done
    and I will find them. I kept all your requirements, but you are such a terrible company now,.

    Reply
  48. Bonnie Kremm

    I stopped at a store in the mall to see if I could get my bill reduced. The rep, Mari Arias, in Grand Rapids, Mi took
    me for all she could. She informed me that I was entitled to a new phone. She told me how affordable it would
    be on a installment plan. I waited around for her to do this transaction and she make a cost sheet she could reduce my bill to.I had to leave for a short time and she had numerous customers waiting so I offered to come back. I came back in 20 minutes and she was still working with another customer. I told her that I would be back in 15 minutes and she said she would be ready. She told me everything was done, gave me my new phone and had me sign all the papers. She hurried me through them and as a trusting person, I thought she was honest and signed them. I went for over 2 months without a bill and received one notification on phone. I later found out that I was in arrears. I printed information on my transaction and found out IU had an additional line had been added to my account as well as being billed for a tablet I told her I did not want. She said,”just take it for all the trouble you had to go through. I am so disappointed in Sprint because you cannot get a hold of anyone who will
    help you with your problems. I have been a customer for such a long time and to be told Sprint changed all accounts to ebill without their approval. I am going to try to get ahold of Sprint to see what they will do, but I am
    afraid that I will be stuck paying for a line and a tablet for two years. I am sure the FCC would like to hear about this. So many of you above have had the same thing happen. There has to be an agency that will address these problems.

    Reply
  49. Rachel Cooper

    These assholes are guilty of false advertising and are good for nothing liars. I have been having problems with my phone and I read on their website that holders of my lease option become eligible for upgrade when the new device is released. I was happy thinking I would be able to get a better phone. I call Sprint and they basically say tough shit, we don’t care that your phone is a piece of worthless garbage, we intend to stick you with it for another two months while we rob other people and then we will get you what you are already entitled to. I explained I am having problems with this model, their response is we don’t care if you bring it in we will force another of the same worthless piece of garbage on you knowing you will have the same problem. Then they proceed to try to extort money from me to give me something that I’m already entitled to. I gave them multiple chances to make things right and rectify the situation in the way I would accept and they refused. So this morning I filed an FTC complaint and specifically requested that Sprint be fined for misleading and outright lying to consumers. The next step will be to sue Sprint to force them to comply. If you see fit to honor your false advertising and correct the issue today I can be contacted at 240-382-4290. Otherwise legal action will follow.

    Reply
    1. Pryscilla

      Hello Rachel,
      I am having the same issue with sprint and yet to receive a phone call from corporate. Has anyone contacted you?

      Reply
  50. Wynisha H

    Switching to sprint had to be the worst decision I’ve ever made. Not only am I being charged for a phone that I do NOT have because it overheated and wouldn’t allow me to use it and it kept turning off on its on at 50% but sprint actually sent me a downgraded phone to replace it. Are you F*ing kidding me. 8″I’m not paying you the same price for a downgraded phone. Not only are they liars but con artist as well. They charged me taxes in 2 different states randomly added a small charge that they had no idea what it was or what the use of it. At this point its just time to get lawyers involved to retrieve any phone call I’ve made to sprint because they are liars

    Reply
  51. Ellis Baxter

    The issue is that their back office is in a mess. 5 attempts to do MORE business with these people and no one can answer a question! They have almost zero ideas for good service… They are in trouble and will hit a brick wall very soon … they can not last with this service … back office support is the weak link in almost all of todays stars…

    Reply
  52. Dr Susan Raines

    My Sprint home phone broke. I CANNOT get anyone to help me. The sprint store cannot replace the broken phone. I’ve waited on hold for over 3 hours and have been transferred to 6 different people . I escalated this to HQ. Someone named Bill arranged for me to receive a new machine. He told me to throw away the old one. I only review a partial machine. I got no docking station and no actual phone… Only the signal part “sprint connect 3.”. Call me 770-815-4428. This will be the “#1 case study in my book “Conflict Management for Managers” 2nd edition. MBA students around the country will get to read about what Worst case customer service looks like. Congrats

    Reply
  53. Angelica Walker

    My paid Samsung s6 edge which domestic unlocked capable,,, I paid it off sept. 10 2016, we made an advance payment of the account a day before the due date.. customer service telling me that I have payment issue reason why the device cannot be unlocked, 2 customer service representative yesterday and a supervisor today over the phone saying they did successfully unlocked my phone , SERIOUSLY??!! There’s no changes on the phone , not even an option to type my MSL code to unlocked the phone, one of the customer service representative transferred the call over to tech support, they don’t have the ability to fix it or unlocking the phone ,, the supervisor I spoke to told me to she will be on the line with me and tmobile..but she didn’t. I don’t see a problem on tmobile sim. I successfully activated the sim actually.. but the phone still NOT UNLOCKED!!! The 3rd customer service representative created a ticket about the issue, now I insisted to talk to supervisor she put me on hold to get # to transfer to supervisor, but of course long hold again more than 2 hours these people kept passing the call over to everybody ,,MY PHONE STILL NOT UNLOCKED!!!!!!!! PLEASE FIX THIS

    Reply
  54. raquel cornejo

    I need an email address for your company. I have gone back and forth between supervisors for this company since August the 10th of this year. I am taking a screen shot of this page and demanding an email address since your supervisors deny their is an email address for your company in order to address concerns.

    Reply
  55. Nicole hunt

    I need a call back asap concerning your Sorry, Lying, customer service..I absolutely hate what ue rotten employees put me through. If u care anything about your customers..please call3258292550

    Reply
  56. Edward colunga

    I am VERY VERY UPSET WITH SPRINT RIGHT NOW!!!!!!!!! I HAVE WAITING OVER 2 HOURS RETURNING A RE CALLED NOTE 7. AND THE SPRINT REPS DO NOT KNOW ANYRHING TO TRANSFER MY SERVICE FROM THE RE CALLED NOTE 7 TO A IPHONE 7 !!!!!!!!!! THIS IS NOT ACCEPTABLE AT ALL!!!!!!! WE HAVE BEEN W SPRINT FOR A LONG TIME AND NOBODY CANT CHANGE OUT OR KNOW ANYTHING!!!!!!! NOT RIGHT WASTING MY TIME IN BEST BUY BECAUSE OF SPRINTS IGNORANCE OF SOME THEIR STAFF!!!!

    Reply
  57. ophelia

    i switched not even 3 weeks ago from at&T! it was the worst decision i have ever made! I have had to call them a total of 9 times in 2 weeks! That is almost ever single day. not only do i have to pay almost double from at&t but sprint completely lied about everything. My bill is now up to $250 a month! The whole promotion about 4 lines for $40 is a lie! They charge you for your phone and $40 per phone just for data! then when you call them i cant even understand the person i am speaking with because of their terrible accent! You shouldn’t put someone with such a thick accent in a call center trying to help upset customers! Its very frustrating! I have been so upset that i have cried 3 times. I want to go back to AT&T.. I should have never left them.

    Reply
  58. Janice Fredrick

    I hate to say that I am with all the remarks above. I am so disappointed in your Sprint customer service. I have been a customer for over 16 yrs. today I have been without a phone for 2 weeks, even through hurricane Matthew, and am on my way to find another carrier. You only care about me paying my bill on time, with no perks, upgrading my phones, and not making waves. My last call when I said to the young man, “I guess my only option is to go to Verison”, He said well you have to do do what you need to do. Not in a nice way. First, he had said he couldn’t help . After two weeks: REALLY?
    Melbourne, FL store on New Haven ave.

    Reply
  59. Kim cody

    I’m really pissed off with Sprint they are giving me a hard time they are very rude and yes they are liarS ….I’m sooooooooo done with them

    Reply
  60. Michele Bembry

    SPRINT, you really should be ashamed of yourself, I’m reading your customer comment’s and your company should be put out of BUSINESS!. I have paid a total of $ 66 dollars for less that 2 month bill. For 3 phones, your customer service AGENTS lie, they never do what they say their going to do. Any what should happen is a class action suit against your company. YOU SEE IT IS VERY SIMPLE, STOP CHEATING PEOPLE, DO WHAT YOU SAY YOUR GOING TO DO AND YOU WOULD HAVE MINIMAL COMPLAINT’S.i SPENT 2 HOURS ON PHONE YESTERDAY TRYING TO CLEAR MY BILL AND WAS TALKING TO A SO CALLED MANAGER AND SHE HUNG UP ON ME. All I want is to clear my bill let me pay what you said I owe and move on with my day. FIRST RULE OF BUSINESS THE CUSTOMER IS RIGHT. BUT THAT MEANS NOTHING TO YOUR COMPANY. YOUR WHOLE TEAM AT SPRINT SUCKS! AND I’m sure top management knows about this problem. 832/640-5466

    Your frustrated customer!

    Reply
  61. Britney

    I hate sprint they are liars they are very rude and they are very disrespectful! This has been the worst customer service I have ever dealt with before in my life all the want to do is take your money and talk to you any kind of way I’m thinking bout switching companies

    Reply
  62. Jocelyn McCain

    Sprint is inadequate! The service received is POOR!!! You are fortunate if you get to speak to an impatient, rude supervisor. Wait or hold time maximum time is 6 -7 hours for a twenty minutes concern!!! Your call is important to us! Is a LIE!!!

    Reply
  63. Charles

    I have been a customer for 9 years and went to upgrade my daughters phone and now I’m stuck with a high bill and nobody will help me with for 7 months I have be calling and no help! Tony Plasse was the sprint person that helped screw my bill up and I have told sprint time and time again and no help! I’m switching as soo as I can and I tell all stay away from sprint they have worst employees working I have ever come across!!!

    Reply
  64. Dominick Corona

    When I worked for horizon retail construction, I remodeled your stores in Ohio and Michigan. May i speak with someone who could give me the names of contractors who still do remodeling work for you?

    Reply
  65. Leo Roy

    I am happy with the Best customer service skills at the sprint store al and his crew In licon R.I. store is excellent my name is Leo Roy Thay are A 10 star Best Customer support skill top of the hill Thanks al and crew you are awsome Leo Roy

    Reply
  66. Nancy George

    How is it that you can take my money and no one seems to know where it is. Worst customer service ever sprint needs to get their hands out of peoples pockets your stealing from your customers. $531.69 I was told went towards my devices and now am being told oh no we don’t know where that money went. SPRINT GIVE ME MY MONEY BACK THEIFS.

    Reply
  67. Sue Dickerson

    Hi. Looking at C-spire as I am very unhappy with Sprint.
    I talked to customer service today twice, after being hung up on, and waiting 56 and then 45 minutes on hold. I need help, and the customer service person I finally talked to did not speak english well enough to understand me!! Then I got someone else later, 51 minutes on hold, who could not give me an address to send a copy of the check I sent so Sprint can credit my account accurately. Problem:
    I paid a bill last week, and Sprint thought my “3” was a “2” on the check, and credited my account for $100 dollars less than what the check said. I am getting a copy of the check from the bank and need to mail it to Sprint to get the right amount credited to my account. No one at Sprint can give me an address to send it to!!!! (I paid $357 dollars, Sprint credited only $257. Cannot find my carbon copy of check, bank says check should clear in a day or so, and bank does not understand how Sprint could credit my account at all until the funds clear the bank!) Anyway, I knew when I wrote the check that the 3 looked kind of like a 2, but on the line below the numbers, the check clearly states “three hundred and fifty seven dollars”…
    Please contact me. It is important for you to prove to me that your company is worth staying with…. right now, the staff seem unable to do their jobs…..
    Sue Dickerson 901-413-9859

    Reply
  68. April Morgan

    I called a month ago to let your company know that my debit card had expired and wanted to update my info. I was told not to worry as it was through my checking. I asked the man to confirm this as I had a problem with this before and my son (14) did have service. He assured me there would be no interruption in service. TODAY my 14 yr old son was stuck in the rain with NO WAY to call me as this phone was shut off! A stranger stopped and allowed him to use their phone. A STRANGER! I called and correctedthe problem your company made and asked to speak with a manager who removed a late fee!!! 1. how do I have a late fee when your records show it was your error!? 2. AND MOST important, its about more then a fee, its about customer service. I depend on your company to keep my son in touch with me and anyone he needs for safety and security. YOU LOST THAT! Dont get me wrong I am glad YOUR ERROR will not affect my credit but you error could have affected me alot more had something happened to my son. I dont know how you fix that other than finding another provider, one that cares and listens to their customer!

    Reply
  69. Diane Walker

    Something must be done about Sprint customer service…This is unacceptable that affects customers in a variety of ways….I left AT&T for Sprint….I should have not left, I will be calling AT&T today….

    Reply
  70. C.K.

    I’m switching. And by the way folks for breach of contract complaints you can file a complaint with the FCC which is exactly what I’m going to do today, since these people can’t get my bill straight after several years. I’m tired of Sprint representatives lying over the phone and telling you anything to keep your business – knowing full well they can’t deliver on their word.

    Reply
  71. Susan

    My daughter is on my phone plan and wanted to get a new phone, didn’t want to pay a lease so paid outright at a. discounted price . when i got my bill was charged the normal activation fee plus found out there’s a $25 a month charge. for 2 years because of our plan , plus it’s pro rated or something like that.we could have just leased it for $35 a month and saved the $400. For buying the phone .was never told about. this. And my bill is $100 dollars more . I’ve tried to explain to 2 people at sprint during 2 calls i feel cheated but got no resolution. I’m sick of sprint want to switch a Asap!!!!

    Reply
  72. Susan Scorpio

    I was a very satisfied Verizon customer and decided to save money monthly and go with sprint. I didn’t visit the store and called and inquired over the phone. I was told if I signed up, I would be on the iPhone forever plan. I didn’t decide at the time and took a few days to decide. The sales person called me to see if I’d reach a decision to switch to sprint. With each call, I asked the gentleman to confirm that I would be in the iPhone forever plan. He confirmed each time. He even told me that after starting service with sprint, if a new iPhone came out a couple of months later, I could go into the store and get the new iPhones for all my three phones. I decided to finally switch to sprint. Months later I called with an issue and was told that I was not in the iPhone forever plan. I have been contacting them and trying to settle this issue. Each time I am promised a call back with a decision and I never receive if. Now that the iPhone 7 is out, they still continue to say I’m not on the iPhone forever plan. On sept 15th I called once again and demanded that management call me back and if they do not honor what was sold to me, Theb I demand that my contract be broken for false advertising. Needless to say, I called today to ask when I’d get a call back from management because tomorrow will be a week since I called. Once again, I never received a call back and was told that once again the case was closed on sept 15th. The day I called and was told once again that someone from management would call me back. I am on the verge of calling the attorney’s general office and better business office to report Sprint. I will go far as I can to file a complain for false advertising. Before I do file a complaint, I’d like to speak to someone in headquarters and hope that I can get some resolution. If I am unable to, I demand that my contract be broken and go with back to Verizon. I guess you get what you pay for

    Reply
  73. Lillian Powwll

    I am totally disgusted with sprint I had been with sprint since 2000 a long time. My initial issue was service but after i started to inquire about new services everything went to hell. They refused to five me my account number so the cashier could compare phone bills but after several calls had been disconnected and people having me on hold so long the phone cut off so i said a few choice words and switched. I would have never switched if I had not had that horrible encounter with customer service. I would like to tell the incident after I switched it was so frustrating. Please call me at 2393340995 or 2398391850. I am on the phone with Amanda right now to see where the phones are she has put on hold and i have been transferred to customer service in cue this is terrible I think i am going to contact the BBB and an attorney this is terrible customer service. I i want is a final bill to pay it off.

    Reply
  74. Orlando

    Spoke to supervisor Nom, the absolute worst customer service that I have ever been exposed to. Sprint messed up my due date and I was charged 85.66 to fix their error. One of his reps offered me $50 to resolve, when I refused he transferred me to Nom who was uninformed on who I was and what my issue was about, rude, talked over me and said that the charges were valid (how could he make that statement unless he knew what I was promised) and then he reduced the $50 credit to $40. I informed him of a possible BBB complaint and his response was one of indifference. If Sprint is going to outsource their customer care center then maybe a crash course on what customer service is instead of the sugary “I’m sorry that you are having problems” when in fact they are not willing to truly help the customer.

    Reply
  75. Gerard Swanson

    We bought a sprint phone in July, 2016, before we went to Connecticut to visit family and friends. We live in Cape Coral, Fl. While in Ct. we used the phone a few times, and soon it did not work anymore. When we returned home , to Florida we went to the sprint store where we bought the phone to return it and cancel the service. they would not take the phone, but we paid the bill of $86.68. now we received a notice from a collection agency stating we owe $216.24.. We do not owe this bill.. please correct this for us. our account # 877687976 the phone was 239-677-8872 Thank you. Gerard Swanson.

    Reply
  76. Gerard Swanson

    We bought a sprint LG phone in July, 2016, before we went to Connecticut to visit family and friends. We live in Cape Coral, florida. While there, I used the phone a few times, and soon it did not ring any more. I could not receive any calls. When we returned home to fl. we went to the sprint store and canceled this service and phone. we paid the bill of $86.68. Now we receive a Collection agency alert stating that we owe $216.24.. We do not owe this!!
    Please cancel this debt that we do not owe

    Reply
  77. Karen Simmont

    SPRINT I NEED YOUR HELP … I just need to see if Sprint cares about my S7 phone problem. Basically worked on phone with Sprint and Sprint tech troubleshooting why my barely 2 week old Galaxy S7 is a nightmare concerning data – constant problem with buffering, can’t connect for data or stay connected with or without wifi … and sent texts often don’t get to the intended person until the next day or hours after sending. Tech deemed it a phone problem after hard and soft resets and recommended taking it to a repair store to get it replaced. He then said to take the SIM card out and back in because that could help after all of the resets. I couldn’t remove my protective case so couldn’t walk through with the tech. Unfortunately a bit later when trying to open the phone to do the SIM card the back of the phone glass cracked from trying to get the phone open. I was not told or aware that the SIM card was not inside the phone and tried to open the case because the main reason I wanted the S7 is because it was not an internal battery like the S6. Now that the back is cracked it is automatically considered as damaged leaving the option of phone needing to be replaced after tech and Sprint couldn’t fix it to paying $200 for a replacement with my insurance because it is now damaged. This is not “fair” lol because the problem was known by Sprint customer service and Sprint tech support before the crack. Sprint can you please help me ( a many years loyal/pay on time customer) because I can not afford any money let alone $200? And I must have a working phone because my husband is undergoing treatment and surgeries for a rare stage 4 sinus cancer – I am desperate!

    Reply
  78. Peter

    Spring is full of shit I went to the store where I purchase my cell phone, at Stamford ct mall .andthe employees gave me the round for too hours.the same fucking problem.i called a corporate store in Norwalk Ct as well came in the manager Danna She sound like a politician With all the shit coming out her mouth.im in process of calling the better business bureau, local media.and file a law suite.

    Reply
  79. Mariah urban

    I’ve heard a lot of bad things lately about you guys and I’m starting to feel the same way. My phone over heats, I’ve dropped it to the point of my screen now being smashed. I have to be very careful of my son who is 10 months old getting it. I went to a store and they told me I needed to pay $200 to get a new one. If that’s the case I will pay a cancelation fee and switch to another provider.

    Reply
  80. Trish Chris

    I was a long-time, loyal customer and a huge fan of Sprint. Having purchased three phones, paid my bills on time and referred many other business & personal mobile phone uses who became Sprint customers….until I needed
    assistance from Sprint….What I got instead was incompetence….I ran around the city to every Sprint repair store after the 1st repair store wiped-out my
    phone, all the rest told me my phone had too many features that I did not need anyway so why not just purchase another model. The last straw was
    when the Insurance Company for Sprint told me to visit another Sprint Repair store and tell them to “Flash the ROM” so I even tried that in a last ditch effort….I walked out after everyone in the store laughed at me!
    If this is Sprint’s idea of “Customer Care” the Corporate Officers need to revise THEIR contracts!!!

    Reply
  81. Chip Bruce

    Sprint customer service is absolutely terrible. I am on the phone, ON HOLD AGAIN, as I type this. I spent over two hours trying to order the iPhone 7. I was disconnected three times. Finally it was taken care of and I received the new phone with cracked screen. I am now on day two and hour six trying to get the replacement ordered. Absolutely disgraceful!
    It is Infuriating that I have to struggle to understand the broken English of the customer service reps.
    If I don’t get a phone call from someone in a supervisory position I am changing back to Verizon!

    Reply
  82. dawn Smither

    o whom it may concern, I am going to start off by stating the obvious. Im pissed. I have been a loyal customer for well over 10 years. My family is all on your plan. We pay(over 500/month) good money for your services. roughly 30 days ago my iphone 6 plus became hot one night and the screen froze. I took the phone to be repaired at the sprint store in Kapolei, Hawaii. I was told then that there was nothing to be done, it would be at least 5 days before a replacement phone could be at the store?!! 5 days??? your kidding me what is it being shipped over on the Hokulea? gimme a break. ok so my husband and I decided to pay a fee and get another phone. The samsung notebook5. for the first 2 weeks everything was fine, then I started not getting phone calls then text messages were hit and miss. I took it back they turned it on and off and my phone calls and texts seemed to be ok. except for 2 contatcts my son and my doctor. You see I live in Hawaii, my son lives here with me and my husband.I am under the care of a doctor for a few things that require me to be able to call and get calls. My daughter is 5 months pregnant and lives in rhode island. My husbands daughter lives in Indiana. so like mnany people we depend on our phones and your service to be reliable and courteous. Not scamming us because we are in a bind and need a phone. That is what I feel is happening. But wait theres more! The samsung notepad5 froze up and turned off 3 nights ago(9/14/2016) my husband and I went to the Kapolei sprint store the next day. where were told that it would be 4 hrs before someone could look at it. so we left it there. we were told 15 minutes later over the phone that the phone would have to be hard reset and that I could/would lose pics contacts apps stuff that is important to me.we were upset but once again we need the phone, so we said go ahead. 3 hours later no phone call…we call them they tell us that it will be tomorrow. ok well you got us so we will wait. Tomorrow comesand I go there and they tell me that my phone cannot be fixed, that I will have to wait until a replacement phone comes in possibly 5 days!!!!!! or pay 275 dollars for a piece of crap. Guess what I need my phone for all the reasons I just stated. So where is the customer service? where is the warm fuzzy? Bullshit. you, Sprint, sold me and my husband a defective model. and the best you can do is not charge us for the days the phone is out of service!?? please keep your money. This is how you treat a loyal customer because believe me there were/are many other companies that would love to have our 500 a month. But you know what I need my phone. what are you going to do to satisfy this loyal customer for over 10 years? sincerely Dawn Smither

    Reply
  83. Tammie Williams

    My name is Tammie Williams and I have the Galaxy Samsung Edge 7. I have been experiencing a hot battery for the past couple of months. I have reported this to Sprint nothing has been done. My phone stopped charging through the port about a month after I received it. I took it back to the store and they told me that I can pay the insurance because it’s obvious it’s something that happened on my behalf they never took the phone apart to see what was what. When plugging the phone in it tells me that there is moisture in the line. I end up buying a $60 charger where I put the phone on top of the charge it and again it’s getting hot when I’m talking on the phone and I got the phone up to my face it is hot. I guess you’re waiting for my phone to explode in order for you guys to do something. I have been with you guys for about 2 years now and and I have 4 lines with you guys. I am waiting for my contract to be up so I can leave immediately if not before.

    Reply
  84. Theresa D. Booker

    Theresa D. Booker SEPTEMBER 12, 2016

    Hi
    I’m posting this comment in regards to Sprint customer service. I am very disappointed. I am on the verge of cancelling my three lines and moving to AT&T. I have called sprint this past weekend starting from Friday September 9th, 10th, and 11th, in regards to my service with experiencing constant dropped calls, only receiving Sprint 1x service instead of 4G as I was promised. Also with upgrading one of my phone lines to the IPhone 7. Friday after being on the line for 3 hours my problems were not resolved and I kept getting transferred to several customer service agents. My issues were still unresolved. I spoke with a representative by the name of Ashley that was nice, but due to the service my call kept dropping and she did call me back. I was promised if I was to upgrade my line and preorder the IPhone 7 I would receive a $50.00 credit that would apply on my bill. Well she was unable to process the request due to she had to transfer me once again to telesales. After holding for over a hour my phone died. I called back Saturday 9/10/2016 and the representative was very rude and unprofessional her name was Mari #IL563729 in order support from the Philippines. She stated she didn’t see the notes that that last Rep Ashley wrote due to the $50.00 credit and upgrade. After speaking with her and she continued to deny everything that I was saying as if I was lying to her. She stated she give me a call back due to I was already on the phone with Sprint for over 3 hours. She still has never called me back. I also called back and spoke with another representative from Central America and they had absolutely know idea on what I was talking about, I asked to speak to his supervisor which was Fernando #188062 he also was rude and was unable to help with my request. I also insisted on him reviewing the prior calls to have a clear understanding on what I was talking about when it came to the credit and upgrade. He also was quick to try to get me transferred over to another department. I also called in on 9/11/2016 I spoke with Ally #I1076941675 which was very nice, and she explained to me the promotion that I was promised from Ashley, and explained to me that I would have to pre-order online to get the credit. Well I tried to order online but was unsuccessful so I called back and spoke to another representative, that didn’t understand what I was trying to do so yet again I was transferred and after holding for almost a hour I was somehow disconnected. My issues still has not been resolved, I’m still very frustrated and I will probably taking AT&T up on their offer and upgrading all my lines to the Iphone7. The lack knowledge, the time wasted, as well as customer service was very disappointing. I would want to hear back from the Corporate office in regards to understanding if this is exactly ho they are running their business

    Reply
  85. Brandy

    I have 2 lines , one line is my dads and the other is mine. However, I upgraded my phone to the s7 edge; I was in the store for 3 hours. The person I was working with assured me I was doing 18 months and then I call a rep. and they told me 24 months. I felt I was lead to believe I would be getting my lease on my phone for 18 months, now I have to pay for 6 months more. I am beyond upset, I swear once I am done with Sprint I am never signing back up with this lousy service, even if I have to pay more with another carrier.

    Reply
  86. louise nicholson

    On september 10,2016 i went into your local store i was advide during my inquiry about your iphone7 that i was still being charged for insurance which was cancelled when i changed fron the galaxy phone to the iphone? I by your agents whom were very courteous advised i would have to contact customer service to which i did upon returning home. The young lady whom i could barely understand stated sprint would only give me back two months $26.00 i do not receive a paper bill. I asked for a supervisor and was left on hold for thirty minutes, i called back and your next agent had even a thicker accent and loud clicking noise i again asked for a supervisor and was told they are busy with customers who want the new iphone i asked if a supervisor could call me back she stated no. I also wanted to cancel my extra pnone number ,and received no assistance with that either After much frustration i am making a written inquiry i am a sprint customer for a few years nowplease Help, my phone number is 561 3761776 . Louise nicholson

    Reply
  87. Julie Conti

    I HATE SPRINT…worstt day of my life was when I signed up with SPRINT. Customer Service reps are in apt and of NO HELP.. Supervisors are BOLD FACE LIARS…

    I have been suffering with a huge amount of DROPPED CALLS for over a year ..30 in a 10 day period… I get told I am in a good service..BULL..

    I might now going to contact every Executive that I can, register a complaint…and when they ignore me and give me no resolve, I will drop SPRINT …I WILL NOT pay out the contract fee and take the phone to nearest store in North Las Vegas.

    I am fed up with having crapping to no connectivity, ridiculous number of dropped calls. Have been dropped 10 times during one call to a relative in Georgia. So many other horrible issues.

    I AM DONE! STICK A FORK IN ME!! SPRINT IS THE WORSE!!

    Good by Sprint…
    Julie – An extremely dissatisfied customer

    Reply
  88. Sue Stacy

    To Whom It May Concern,

    I love being a Sprint customer!

    But, when I called your customer service I experienced a huge problem that needs to be addressed!

    I called on August 9,2016 and experienced a very rude CSR he said his name is Joe, he spoke to me as if I was an idiot! He asked me my pass word / code several times even stating I did not know my pass word. I then asked to speak to a manager, then Joe noticed it was him typing in the wrong pass word! And it was not me..

    I still was desiring to talk with a manager after holding over 30 minutes which seemed for ever! Joe kept coming back to the hone asking if he could help? I kept stating NO I desire to talk with a manager then again after another 7 minutes I finally spoke with a woman she addressed her self as Tiera a supervisor Conf# 2323394600 was given to me concerning my call, I had to ask for a confirmation # to document this call.

    I was only calling to get an extension on my bill for 5 days to pay my bill and could NOT believe it took this long to accomplish such I though a easy call. 37 total minutes is just amazing!!!! 6:30 p.m.

    I have been with Sprint for over 15+ years as an excellent customer and payment history!

    Well, this is NOT stopping after speaking with the Supervisor?? Tiera – she asked if I would like to talk with her manager! What I have my date to pay and I’m in the middle of making dinner for my grandchildren I do not have time to stay on the phone trying to just get an extension for 5 days OMG !!!

    She kept asking if she could resolve my issue – and not to contact corporate! I explained I was hanging up and I would definitely contact Corporate! If Corp. does not know the issues going on how can anything be fixed?

    Well for the next 1.5 hours I kept receiving calls from a Sprint manager ! Not to forget the calls continued the next day while I was at work leaving messages! I could not believe the harassment I was receiving from your CSR and management! This lasted till 7:55 p.m. on August 9th I just ignored the calls and finally turned down the volume on my cell to enjoy my time with my grandchildren visiting. And at work the next day I had to turn my cell volume back down not to interrupt me while trying to work!!! I am in ahhh trying to understand why I was treated this way?

    I expect an apology for this behavior NOT by calling me but by mail or e-mail reply.

    This is why I go into the Sprint Corporate store located in Port Richey. You get excellent service when you enter the store. I explained to Frank the store manager what happened he could not believe it! Told me to YES contact Corporate and YES write my letter!

    Frant the store manager
    Eric – IT manager and Rob the IT guy

    Are the BEST! I hope Sprint realizes these employees! I can depend on these guys. I always get great service! I will not call Sprint again I will get into my car and go to the store for any and all business I need to do with Sprint from now on!!

    Also I dialed 611 off my cell when I received this harassment on August 9th at 6:00 p.m. till 7:55 p.m. and continuing through August 10th in the morning at work!!!!

    Sprint customer over 15+ years

    Reply
  89. Dianne Clark

    I hate sprint !!!! I changed from being a long term Happy boost customer to falling into the offer made by these crooks. My G4 has what the store Asst. Manager says is a known issue and they want me to wait 3-5 days during a holiday weekend for a new phone. They will not even offer a temp phone after I explained this down time can cost me thousands of dollars due to me having a 10,000.00 Relay for Life event taking place on the 7th of October and this is the only # of which my sponsors, donors; etc can reach me. then you have the pleasure of sitting on the phone for god knows how long. After spending an hour on the phone mostly on hold and being hung up on twice I finally have the pleasure of speaking to a CSR name Nae who in less than 3 minutes gave me the address near my home of the location where I could go and obtain a replacement phone.. Great Job Nae!

    Reply
  90. Reniza

    Sprint sold me a tablet case used , dirty and opened and when i took it back they couldnt because of the 14 day policy and i paid full price for it. I saw receipt said 14days for phone and phone accessories but that was not a phone. Was so angry i left my item there because i am not going to use it. Waste of money. Worst store.

    Reply
  91. Tray

    Just know a lawsuit will be filed!!!! I was rudely chatted with today and i’m switching my services.

    Reply
    1. Monica

      I called sprint today and was denied by Demi to speak with a supervisor. She informed me i was not allowed to speak with her supervisor. I was furious, she wanted to know why. I explained to her i have been with sprint longer than she has been working there and I was in the process of contacting headquarters. However, since headquarters is now closed i can assure you I will be contacting them first thing in the morning. I have been with sprint 10 years and i will not let some Non English speaking customer service rep tell me i can’t speak with a sup/mgr.

      Reply
  92. Jennifer

    I hate sprint and their lying supervisors. They are inept.
    Jennifer Bolton
    Dissatisfied customer
    (512)721-8953

    Reply
    1. A tired customer

      I feel you about sprint since I had this service with them my bill and account went up and up and the service of my account change and they add charges on your bill that don’t make sense for the service of your contract I request a paper Bill so I can understand what I’m getting charged for but never received a bill yet so that shows me that sprint has something to hide like there charges and note’s the called them typing upon there behalf but I like to speak to there CEO or vice president of operations on this problem before I drop sprint or make a complaint to BBB about there services

      Reply
  93. Jennifer

    I hate sprint, they are liars and I have been trying to get away from them and they just keep racking more money.
    Jennifer Bolton (512)721-8953

    Reply
  94. Paul e turner

    I have had Sprint for several years now. I’ve always paid my bill on time or even days to weeks ahead of time. I have always received a paper bill.
    Now i am forced into an ebill system that my Sprint zone app isn’t set up for. I never received the ebill.
    I went to the Sprint store. …where they put it in for me to receive a paper bill. “No Bill”
    I called Sprint for help … i got a guy named Chris, his id# is I 1063156842, he too assured me i would receive a paper bill.
    “No Bill”
    I personally don’t see the logic. Everyone else sends a bill.
    So now with no bill. I was a few days late with my payment.
    Looks bad on me and my credit. I’m not happy.
    My next stop…I’ll send a hand written letter to Mr McGuire.
    Just how hard is it to send a bill???

    Reply
    1. Michael Wojcik

      While at a Sprint Store in Michigan, a corporate store at that, I was inquiring about a issue I was having in regards to the Zagg case. I was told by one store that all replacements are handled in store and the fee was the fee of shipping which is $5.30 but that I had to go to the store that I purchased it at. I drove all the way to that store, out of my way, to be told that it can only be done online. Waste of time. Then after I told them what the other store stated and the price the two representatives started laughing in my face and state they do not know why the other store would say that and why would we let you have that for that price. They continued to look back at each other and laugh as if it was high school. Very displeased in the service I got. To pay the amount I pay a month to be laughed at is a smack in the face. Terrible

      Reply
    2. T'Ola Winston

      I am highly aggrevated with Sprint and Sprint Customer service. The protection plan was adding to my account without my knowledge nor permission. When I called to get help/understanding with the adding and removal, the customer support person Cherry was more concerned with why its beneficial for me to have instead of dealing with my concern as to why it was added without my permission and firtyer dismissed my concern. Adding $13 a month to my bill should not be dictated by Sprint, and when asked to removal several times in conversations I was told about not only the protection plan but other perks of being a Sprint customer. I have been a loyal customsr for years and I am truly considering taking my services to another company. Im very disappointed and frustrated with the conversation and service provided.

      Reply
  95. Debbie Salisbury

    I really need to have your headcount office to email back I have gone to the stores an I have call everyone an n9body will d9 anything but take my money but not fix the issue with my phone so I have reach out to a lawyer an better bunisses people an going to feel the paperwork for this issue I should not have pay for a phone that over hwats to 189 very hot where I have been burn me an my grandchild

    Reply

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