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Choice Home Warranty Corporate Office Contact Details
| Choice Home Warranty | Details |
|---|---|
| Choice Home Warranty Corporate Office Adddress | 1090 King Georges Post Road Edison, NJ 08837 |
| County | Jefferson |
| Phone Number | (800) 216-5232 |
| Website | https://www.choicehomewarranty.com/ |
| Fax | (479) 986-0764 |
| Contact Person | James Dearth |
| Role in Company | Chief Executive Officer |
| Revenue | $297,922,607 |
| Total Employees | 2,700 |
| SIC Code | 8069 |
| Find them in Twitter | @Chik_Fil_A, @ChickFilAPRDept |
We hope that we were able to provide you with all necessary details and you are able to contact the corporate office of Choice Home Warranty. Please use all the information given above and contact them via phone, website or social media and they will help you in your issue resolution quickly and fast. The Choice Home Warranty Customer Service is one of the best and their response time is very fast. They take every customer’s complaints seriously and So their main priority is to get it resolve as soon as possible. Choice Home Warranty Headquarters phone number can be called at business and regular hours and its waiting time is very short. Please check our website for more contact information. Please do Comment here with your complaints or review below and please give a rating to this company.
So far I agree with everyone here. This company is a complete and total fraud. I’ve only been with them a couple months I have put in three issues and nothing has been fixed in three months. They have sent person after person after person out here nobody has done anything. Nobody can figure out what’s wrong. They continue to cancel Twice somebody has come out and done nothing. He’s been rude. Turned around and walked away. Actually that’s three times. It’s been horrible. I sit and wait for people not to show up to come and do nothing. Now I want my money back and all they do is prorate me prorate me I’ve spent hundreds and hundreds of dollars for service fees that nobody’s done anything . And they’re gonna prorate me I don’t think so. I’ve already filed complaints now I’m going to the state and to the federal government and I think we all need to do this. They’re already being sued in Arizona. We need to go to the district attorney in California and take care of this. This is wrong. This company is a fraud and the only way we’re gonna do anything is if we work together. So everyone needs to file complaints with the Better Business Bureau with the state and then with their district attorney something needs to happen . People are being hurt by a fraudulent company who doesn’t care about us. Please help all of us.
After a very hard sell, we first purchased a “VIP” program where it would be 3 installments of $420.00. We paid for the first one, but after thinking further, we decided to only go for a one-year plan. We paid the difference of $75.00, but that same day, they charged our account for the second installment of the three year plan which was not authorized. I have made 6 phone calls to their resolution department. Each time they stated the refund of $420 was to be back in our account within 48 hours. After 3 days, still not there. Then we decided to cancel the whole policy. Learned that they charge for a cancellation fee. Person named Angel in their resolutions department said the policy refund would be 7-10 days, but the cancelation email stated 15-30 days. Unbelievable this company is in business. When we canceled our previous home warranty plan, they expedited the refund. Now we are thinking we may go back to them. Unconscionable.
to whom it may concern
I have been trying to get my Air conditioner fix since 9/5/2022, a service technician come out on 9/6/2022 and said he had to put in the part through choice home warranty for approval and also had to pay him $85 dollars for the service fee, my claim was deny, but the technician was payed and service was not done. I call choice Home warranty to ask what had happen and was told that my Air Conditioner blower motor was under warranty through Carrier 6/24/2024 and if I was not the original owner then I need a letter through Carrier to show that the subsequent owner had no warranty. I had my claim review on Friday 9/9/2022 and sent in the paper work with my case worker thye@choicehomewarranty.com and said it will be review within 24 hrs, I get a call on Tuesday 9/13/2022 from my other case worker dstradford@choicehomewarranty.com and was told that now I had to show paper work that I was the second owner, I sent that paper work out and was told it will be review within 24hrs, Now thye@choicehomewarranty.com calls me back on 9/13/2022 in the evening and said the same thing, we will review within 24hrs. I call back Wednesday 9/14/2022 and was told a email was sent out to my case workers, no respond, Thursday 9/15/2022 and sent out a email to thye@choicehomewarranty.com & dstradford@choicehomewarranty.com
to find out a update on my A/C unit and dstradford@choicehomewarranty.com call me and told me the same thing again we will review it within 24hrs.I would like for someone to please take care of this because this is unacceptable.
Choice has fulfilled any of my claims. They have missed multiple appointments their customer service is out sourced out to another country and they are no help at all. This is another scam that is taking advantage of common hard everyday people. Please can someone provide me with the corporate office numbers
I was a vendor for Choice got approval for a repair from the authorization dept after buying parts and repairing ac system Choice refused to pay authorized amount for repair only paying %50 of the authorized amount , recommend do not due buisness with this company if any other vendor experienced similar problems let’s get together for legal action
I just waited four months for a refrigerator partial check after 5 companies, 5 no shows and companies collecting fees and then choice refusing to pay
I gave three policies and no claims on two houses
Disgusting service
One company has not showed up 4 times -never call once collected money and then no show for repair
My time is valuable…obviously not to them
This is my second year putting up with this garbage … no communication works. People answering phones read a narrative!!! Never listen!
I am a retired 68 year old woman living on social security and trusted Choice Home Warranty but my experiences so far have not been favorable. I was told an AC tech would arrive between 7am & 11 am and when they didn’t show I called the contact number Choice had given me and the voicemail was full. I called Choice and they put me on hold for about 10 minutes and said he would be there within the hour. (No idea how they reached him) but so I waited THREE hours and called again at 2:30. I told them to cancel that company and send me a new one. So yesterday they sent me 2 techs (I paid 75 dollars) and then Choice denied the claim on replacing the coils for the the air conditioning unit because of pre-existing condition. I live in a 55+ retirement mobile home community and my home is 20 years old. What 20 year old home does NOT have pre existing conditions? Then they tried to sell me two new units but my a/c works fine, they just need different coils. I wish I had read the reviews first because I am not happy with this company so far.
Choice is NOT a choice you want to chose! Stay clear- I mean without a doubt – run! They are NOT the company they advertised to be. They in fact, are a fraud. I don’t mean fraud by being a home warranty co, but by taking your money as such but NOT, I repeat NOT taking care of your claim no matter the issue, emergency, big or small – it doesn’t matter. They “DO NOT” care about you. To sum up my recent experience, we had a severe plumbing issue. We called Choice to help and for lack of better words, they did nothing while we had no water and expected us to wait 2 WEEKS for someone to come and address the issue. Upon putting in the claim – they told me it would be 24-48 hours due to the emergency and they did nothing unless I kept saying and following up to enquire on status. Finally, they said, we could hire someone on our own and send them the receipt for reimbursement. Guess what? Lies, lies, lies. I asked to speak to a manager after I had paid over 5k for plumbing work and because it took so long for them to do nothing that we have to call someone else, there was water damage and mold that we couldn’t stay in our own home as per the environmentalist. Sewer leaks or in our case flooding is a huge health concern. I was told there is no way, Choice would approve for us to get an outside co without their approval for services and then stated what we HAD to pay to fix was to much money and they would not do and those two reasons would not cover, like what?
Then the company they did request to come out called after the fact, and said CHoICE scheduled him to come out in 2 weeks but he could of came the very day we had an issue. Unbelievable- this happened in June 2022 but because of the issues involving the severity of damages, we are still living out of a hotel waiting for rehab to finish on home. I immediately asked CHOICE to cancel our policy as that was my first and last claim with them EVER! And they felt giving me a free month of coverage would rectify my distrust and unpleasant experience when talking with a manager. I laugh and said – really? That’s all you got? No, please cancel me and I switch that very day. Today 4 August, I discovered they in fact charged my account for a payment. Now I will request for the third time to cancel my account, do yourself a favor and stay away from CHOICe. You’ll be glad you did!
This is a terrible flagrantly fraudulent company and I am surprised that it is still in business and its owners and executives are not in jail. I would be happy to take part in any legal action against CHW. Please let me know if you any legal venues
I have without A/C for 2 weeks now in 95+ degree heat. My claim was approved for an Evaporator and the pary was to be ordered. I was told that I had to pay the technician $750 for uncovered parts. I asked was was not covered and was told to contact the technician who will not return my calls. I have asked CHW several times if the part had been ordered and when my unit would be repaired. I have not heard back from CHW. I was with AHS for many years, I switched 3 years ago to CHW because it was a $40 per month savings. What a mistake that was! This is the first claim that I have had and this is how I am treated. This company is a fraud and I don’t know how they are still in business! As soon as I get this issue resolved, I am am going back to AHS (American Home Shield), this is a great company and I am sorry that I left!
I have been without air for over a month. They order the wrong part and just expect me to wait in Texas 110 degree weather. Just saying I am sorry is not working. It is time for a lawsuit.
I understand my HVAC system went down it’s now 18 degrees and there playing games so agree its law suite time!
We have been without for 2 months and we live in the south, so it’s extremely hot! We just get smoke blown every time we call them. xThey schedule someone to come and they don’t show. Yesterday, someone was supposed to come and he told my husband “that’s a long way”. WTH! So sick of dealing with them. I believe we paid via AMEX so I am going to file. claim with them as being fraudulent if so.
I said the same thing..they need to be sued and closed
I have been trying to get my air conditioner repaired since early May It now June 6rh I live in Georgia It has been over 90 plus degrees and it feels like a 102 I have had to stay in hotels and at friends because i cannot stay at home. They have lied to me ao many times and I still have no air. I am still not able to live in my house and ir is predicted to in the high 90s all week. I have reported thenm to the New Jersey bb to no avail . Why can rhis co continue ro do bisness and dupe rhe public rhe way they so
My name is Elizabeth Tata I have been without air since June and it’s so sad to know that I just read about a lady haven’t had air for three whole months and choice home warranty has not done anything and I’ve been without air for a month and you all have not done anything but I’m not gonna be like this lady and you are keep giving me the runaround my lawyer will be contacting you all because you get paid on time and it’s unprofessional the way that you are do your customers who pays faithfully and I think this company is one of the worst that I’ve ever been in an East time I call they give me the runaround saying that they are expediting my claim that’s unprofessional and this company is an unprofessional and I am very disappointed to know that people are waiting on their air conditioning to be fixed and you are not doing anything but sitting on your lazy behind. So whoever the CEO of this company my name is elizabethatate as you see at the above letter my phone number is 501-218-3557 I’ve asked this company for the corporate number they have given me four different round phone numbers and even when I go on the official site for the corporate office phone number that’s not even the right number so something is wrong with this company in it and this is not good
OMG i thought i was the only person that has dealt with this con artist company. They dont care about their customers. They only want the money. Case manager Shantel McCleod is one of the worst people working for this company. She lacks customer service skills. I am so glad i decided to record the conversation. I would like someone in corporate to contact me back. This is out rages.
How can I contact someone that has any understanding or authority I have only had problems and no one can help and they are all rude
I am a 65yr old vet in my home since Feb 1bactuallt 1-31 I called for stoppage and leaks of gas and water. They send Final touch the man lied to say the gas line issue was fixed the Gas co who came out after him said it was not. He stated it was possible line freezing that caused only the hot water to stop. It has been in the 40-60 since then I told him I the crawl space was the line he never checked it.never fixed the leak under the kitchen sink or bath sink. Gas co turned the gas off 2-1 I called choice spoke to Melody and Sean warranty dispute people was told to get the diagnostic on the source and location of the leak submit to them for repair out of the 4-6 emails and phone calls last one being 2-18. No reply from them I am still without heat or hot water the temps have been as low as -9 here in Indy would like to know if they are legit and if they are going to fix my items covered I am displaced as
I have had to leave my home often for bathing and eating along with warmth and comfort
Choice home warranty is the big rip off every time I request service they find a reason not to fix my problem. I want this complaint to reach the ceo james dearth. I have never seen such bad customer service If my problem don’t get taken care of I want to cancel my contract. I have sent many people to choice warranty and now I hate that I did. I rate this company as a 0 the worse any where on earth
i agree to the above negative statements about Choice I have been fighting now to get them to return my $480 for a warranty. They are terrible and they lie about coverage. The AG of New Jersey’s Office is useless too. They will do nothing against them.
I will be moving my complaint along to the attorney general. 13 days in an extreme heat warning with no air. They played games and gave me the run around. I ended up paying $1100 out of my own pocket. Filed a complaint with the bbb with no resolve. I will be canceling my membership and moving forward with legal action
Sign me up!!!
Choice home warranty has the worst service.I told them to cancel my agreement they still charged my account .The cancellation department manager Christian has the worst customer service I will never do business with this company again.
I too am very upset with Choice Home Warranty. I have a cooktop that a burner went bad during Easter and have many companies and techs out to my home for the last 3 months and even had more damage done to the cooktop by inept techs supposedly trying to fix it. They will not answer the simple question, which is, If you cannot fix it when do you replace it, like the contract states. They keep sending techs from another company. This is a scam, when you cannot get an answer to when it cannot be fixed . I have filed with the BBB but all I want is for them to live up to the contract. Even when you talk to a supervisor you get the same results. You would think to drive your business up would be to stand behind word and people would flock to have piece of mind. But instead they pull this hide the cookie BS. I even am disappointed in George Foreman for doing their commercial and ruining his reputation for a buck. Shame…
I have Choice washing machine has been out going on two MONTHS all i get is the run AROUND even EXPLAINED that I’m HANDICAP and IT’S very hard for me to take my clothes to laundry mat. So the temperature in Memphis is in the 90 to 100 and due to my illness I CAN NOT BE OUT IN ANY KIND OF HEAT not this did not help. So I ADVISED MY FAMILY IF ANY THING HAPPEN TO ME WHILE TRYING TO DO MY LAUNDRY TO SUE THE HELL OUT OF THEM. THEY GET A (-0) WORST COMPANY EVER.
I strongly advise everyone to avoid doing business with Choice Home Warranty. We’ve been waiting since April to have our refrigerator repaired – and it’s June 16th. I’m on the phone at least 3 hours a week with the resolution department with no resolution in sight…..
I dealt with the most obnoxious, pushy, over talking salesman I have ever dealt with in my life. James Roseboom talked me into a one year contract and after I gave him my credit card # he kept pushing 6 years over and over again to the point that I told him I did not want Choice Home Warranty at all and DO NOT charge my card. As you can guess he point my card through and I am now in a dispute with my credit card company. His demeanor alone made me run the other way.
I am so tired of getting a run around with this company. First they won’t fix my refrigerator because I had it before I contacted service with them (pre-existing). So I bought another refrigerator. My claim with my dishwasher they claimed they world replace. But they instead offered a $246 for me too but a new one myself and have it installed. I have repeatedly requested a refund in which I paid for the years inn advanced. No one in the company will help me or do anything. My employer, Ford Moter Co., has a website we use to alert other coworkers of fraudulent company such as this. You can get I will be spreading the word “DO NOT USE, FRAUD” to all 90K employees if I don’t let a response today.