MetroPCS Communications, Inc. Corporate Office Address, HQ and Phone Number

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Find Here MetroPCS Communications, Inc. Corporate Office Address, Phone Number, Contact, Email Address, Headquarters Info, Website Details, Read Customer Reviews and submit your Complaints. We have given full Details below which you can use it to contact the proper authorities easily. You don’t have to look information for these MetroPCS Communications, Inc. Headquarters contact details at other places. Please see below all the necessary contact details that you will need.

MetroPCS Communications, Inc. Corporate Office Contact Details

MetroPCS Communications, Inc. Details
MetroPCS Communications, Inc. Corporate Office Adddress 2250 Lakeside Blvd.
Richardson, TX
75082
County Mobile
Phone Number (214) 570-5800
Website www.metropcs.com
Fax (214) 570-5859
Contact Person Stephen Whitfield
Role in Company Manager
Revenue $157,050,000
Total Employees 150
SIC Code 5051
Find them in Twitter @MetroPCS

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One thought on “MetroPCS Communications, Inc. Corporate Office Address, HQ and Phone Number

  1. Marissa Romero

    I would like to get in contact with the CEO of metro PCS by T-Mobile in regards to customer service that I received in Chula Vista California at the location on 3rd avenue Chula Vista California. I
    walked into into one of the stores in Chula Vista off of Melrose Street and wanted to upgrade since I was eligible for an upgrade. I came in wanting to purchase a Samsung which is a phone that I’ve always had. the agent assisting me convinced me to purchase a Motorola G6 stylus which I am not a big fan of but I thought I would give it a shot. Knowing that I was able to return it if I wasn’t happy with it because she gave me instructions on what the guidelines were to return within the 7 days. Taking in mind that this is my first year/time upgrading with Metro PCS.
    I use the NFC feature almost on a daily basis. But the Motorola phone I purchased does not had this feature and that was not disclosed to me at the time that I purchased it. I want to reiterate the fact that I purchased it because I was advised that I would be able to return or exchange it and now they’re telling me no. The person that sold me the phone gave me the details abut the guidelines if I wanted to exchange or return it. I’m extremely upset because of the fact that I had the flexibility of returning it. Otherwise I would have never purchased it I’m sure just a Samsung phone.
    I purchased the phone on May 29th and I made the attempt to return it exactly 7 days from that date I purchased it. I go to a MetroPCS store near my place of employment, to find out that I had to go to the original store where I purchased it from. Take in mind it’s the seven thing and now I need to return it to the other store which I got it from which was closed by the time I got there. So the next day I went straight to the store and I was not even given an option or choice but no they can help me. Melissa the representative at the Melrose Chula Vista store did try to help me she contacted her manager by the name of Martha and Martha told her no as well and I asked to speak to her and Martha refused to speak to me and also refused for Melissa to release her name to me. But I did hear when Melissa greeted the call so this is why I know the manager’s name Martha. For 1 being in a leadership role as a manager, she exhibited nothing no leadership skills whatsoever nor customer service. For her to refuse and denied me talking to her was extremely rude and unacceptable. She put Melissa in a really difficult situation that she should not have been.any management role you are to take any escalations that are necessary and she obviously didn’t want to deal with the escalated complaint.
    I left the Melrose Chula Vista store and on my way home I discovered there was another Metro PCS store. I decided to stop and see what inventory of phones they had their compared to the other store because I was exploring my options since I was definitely not happy with my phone. it’s funny how things turn out because the store that I walked into on 3rd avenue in Chula Vista Martha was working there at the time.
    I came in and was approached by another representative was very helpful and willing to exchange the phone for me until Martha stopped her and said that she couldn’t. I was even going to add another line for my mother but that was definitely out the window once the service I received was not professional.
    Martha was extremely rude with an attitude and did not even apologize at all whatsoever or try to compensate for the miscommunication that was given to me. She bluntly just basically said no and for me to contact corporate. She also mentioned for me to go on the website to read your policy. Unbelievable!!!!
    I have 20 plus years experience in customer service management and I would have and never refused to speak to the customer and I always gave possible options depending on the situation. But I will say this, I tried my best to accommodate the customer in order
    to retain the customers loyalty. She definitely should not be in the role that she’s in. Considering the fact that she’s a manager or in a leadership role she could have approached the situation slightly different giving the same message. And apparently she has no management skills whatsoever.
    I am definitely deeply dissatisfied with the customer service and would appreciate your attention to this matter.
    I’m not one to complain or to be difficult but this is one situation or circumstance that I will not stand because of how dissatisfied I am with the device, and now more so the service that was provided. I do not want to escalate this any further please contact me as soon as possible.
    Thank you and I hope to hear from you soon. My

    Reply

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