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Orbitz Corporate Office Contact Details
| Orbitz | Details |
|---|---|
| Orbitz Corporate Office Adddress | 500 W. Madison Street, Suite 1000 Chicago, IL 60661 |
| County | Maricopa |
| Phone Number | (312) 894-5000 |
| Website | www.orbitz.com |
| Fax | (312) 894-5001 |
| Contact Person | Thomas Roberts |
| Role in Company | President |
| Revenue | $329,000,000 |
| Total Employees | 1,000 |
| SIC Code | 3812 |
| Find them in Twitter | @Orbitz |
We hope that we were able to provide you with all necessary details and you are able to contact the corporate office of Orbitz. Please use all the information given above and contact them via phone, website or social media and they will help you in your issue resolution quickly and fast. The Orbitz Customer Service is one of the best and their response time is very fast. They take every customer’s complaints seriously and So their main priority is to get it resolve as soon as possible. Orbitz Headquarters phone number can be called at business and regular hours and its waiting time is very short. Please check our website for more contact information. Please do Comment here with your complaints or review below and please give a rating to this company.
I booked a hotel with Ocean Villas in Disney World from March 14th-22nd right when COVID shut everything down. I called Orbitz and was told to cancel our travel plans and we would be able to get a refund or rebook. I have spent days (literally) on the phone for the past 6 months trying to rebook or get a refund. I am ready to resort to Social Media. I was told in March that I couldn’t get a refund but I could rebook the Ocean Villas. I agreed and gave Orbitz dates for November. I never heard back from anyone, nor could I get in touch with anyone. Now I am being told that I can’t rebook either. I have used Orbitz for over 15 years of travel. I cannot believe the customer service that I have experienced. I continue to not be able to get a hold of anyone through customer service number and or get an auto generated email that states that I have to call to rebook our trip.
Please help me to refund my money or help us to rebook the Villas or a comparable property for May 29th – June 6th 2021.
Carly Ryan
Hotel Billing and Refund 7455721477549
Estimados señores de Orbitz:
El mes de marzo de este año tenía proyectado visitar Japón por lo que realice mis reservas de hotel por intermedio de Orbits en varias locaciones. Por el problema del Covid 19 tuve que cancelar mis reservas y Orbiz quedó que realizarme los depósitos correspontientes pero hasta la fecha no lo ha hecho por lo que solicito se sirvan realizar lo más prónto posible.
Saludos,
José Luis Espinoza E.
Estimados señores de Orbitz:
El me de marzo de este año tenía proyectado visitar Japón por lo que realice mis reservas de hotel por intermedio de Orbits en varias locaciones. Por el problema del Covid 19 tuve que cancelar mis reservas y Orbiz quedó que realizarme el reembolso sin que hasta la fecha me hicieran los depósitos correspontientes lor lo que solicita se sirvan realizar lo más prónto.
Saludos,
José Luis Espinoza E.
We have a canceled flight that Orbitz refused to refund even if the airline had no restrictions. After we opened a dispute with our credit card company we were told that we could use the ticket amount to be used towards a future travel. The only way to book the ticket to use the credited amount is to call them and the price per ticket for the exact same route is about 600-700$ more than the price that I am able to pay online. This is over three days, hours of wait time and multiple routes. So basically they torture you with wait time and what is supposedly refunded to you is actually not refunded as they make up the difference. And impossible to talk with a supervisor. Never ever Orbitz.
I paid $1982.30 for two round trip tickets Chicago to Venice. Aer Lingus the airline cancelled the return flight. I chose the not to fly option offered and to get a refund instead. Orbitz after many discussions and agreeing to process a refund and the continued resetting of the processing time clock, has just sent an email saying 6-8weeks from now I should get a refund for $141. What????
Good afternoon,
I’m having a hard time obtaining a refund for a flight that was cancelled due to COVID-19 in the U.S. I read the information on your site and was told by representatives that I could use my refund. It’s been two days and each time , I’m on hold for more than an hour and now no one can seem to resolve this matter. I was told on yesterday, they would need to verify with American if I could receive the refund. I’m attaching the refund case info I was given and the code.
travel@customercare.expedia.com
Wed 4/15/2020 4:53 PM
Dear Kimberley,
Thank you for contacting Orbitz. Your reservation is now cancelled with a future travel credit. You can used the credit up to December 31, 2021. Once you would like to book a new ticket just give us a call back using the same itinerary number.
Should you need any other assistance with this issue, please feel free to contact us again with case ID: E-26248779.
Thank you for choosing Orbitz.
travel@customercare.expedia.com
Wed 4/15/2020 3:52 PM
Dear Kimberely,
Thank you for contacting Orbitz about cancelled reservation ID **** **** **** **** . And you’ve been issued a future travel credit with the total amount of 93.70 USD. The credit will only allowed for the same passenger and the same country of Origin. If there is a possible price difference for the new ticket the Airline will be collecting. Travel on the new ticket must be completed before December 31, 2021.
American Airlines
Passenger: Kimberley Mullins
Ticket Number: 0017446686555
Ticket Amount: 93.70 USD
Should you need any other assistance with this issue, please feel free to contact us and reference **** **** **** **** .
Thank you for choosing Orbitz.
Best,
Lady,
Orbitz Customer Service Team
Best,
Marie
Orbitz Customer Service Team
This is part of the refund. However, the rest of the refund has not been posted. I’m trying to book a reservation for July and shouldn’t have these delays or incompetence when dealing with customer service.
Today, I received this email.
travel@customercare.orbitz.com
Mon 6/15/2020 11:26 AM
Dear Kimberley,
We’re contacting you regarding your request to use your flight credit on your reservation to Orlando last April 18, 2020.
We reviewed a recording of your phone conversation with our customer service agent and found that there was an error on our end. As a result, your request to use your flight credit is denied. We advised that you may need to give us a callback for further assistance.
For further assistance, please call customer service toll-free at 800-397-3342 for further assistance. We’re available 24 hours, 7 days a week.
We apologize for any inconvenience and appreciate the opportunity you gave us to review the issue. Kindly provide the case ID {E-26690399} for your reference.
Thank you for choosing Orbitz!
Best,
Bree
Orbitz Customer Service
I would like my refund of $203 as promised, if not by you guys by American Airlines so I can proceed to book my reservations for July.
I’m very displeased with the run around I’m getting and it’s interesting to see on blogs that I’m not the only one having this problem. As a customer, I’m entitled to a refund due to circumstances out of my control, case in point COVID. I look forward to hearing from you in the near future.
I can be reached at (352)246-0917
Sincerely,
Kim Mullins
You stole from me
You keep hanging up on me
Even took money again
I have recored the calls
Just trying to use my ticket I PAID FOR
Thanks for treating a disabled veteran like this
Passenger – Mrs Cristina DaRocha cristinadarocha9608@gmail.com
CONTACT INFO:
18 Cottage Street Taunton,MA 02780
Home Phone: 4012820543
Daytime Phone: 4012820543
COMPLAINT INFO:
View itinerary for Boston
Boston
8/6/2020 – 8/6/2020 Itinerary # 7479814175012
Canceled
View itinerary for Boston
Boston
8/6/2020 – 8/6/2020 Itinerary # 7479809532750
Canceled
View itinerary for Car rental in Oporto
Car rental in Oporto
7/28/2020 – 8/6/2020 Itinerary # 7479825910203Canceled
View itinerary for Car rental in Oporto
Car rental in Oporto
7/28/2020 – 8/6/2020 Itinerary # 7479795499795Canceled
View itinerary for Car rental in Oporto
Car rental in Oporto
7/28/2020 – 8/6/2020 Itinerary # 7480934495052
Canceled
View itinerary for Car rental in Oporto
Car rental in Oporto
7/28/2020 – 8/6/2020 Itinerary # 7480933844051
Canceled
View itinerary for Hotel Solverde Spa & Wellness Center, Vila Nova de Gaia
Hotel Solverde Spa & Wellness Center, Vila Nova de Gaia
7/28/2020 – 8/1/2020 Itinerary # 7480711482638
Canceled
View itinerary for Porto
Porto
7/27/2020 – 8/1/2020 Itinerary # 7479819393129
Canceled
View itinerary for Porto
Porto
7/27/2020 – 8/1/2020 Itinerary # 7479817374402
Canceled
View itinerary for Porto
Porto
7/27/2020 – 8/1/2020 Itinerary # 7479802256989
Flight Date: 07/27/2020
Flight Itinerary: Confirmation# UJ9PCH, UHQEHM, UIEGIH, UJDQQI and UJGMLX
Description of Problem/Inquiry/Comment:
To Whom It May Concern: Under the recommendations from the CDC, the Department of Public Health and my 5-year-old daughter’s pediatrician, my family and I have cancelled our trip to Portugal which was scheduled to leave from Boston on July 27, 2020 and returning August 6, 2020. We cancelled and requested a full refund due to the ongoing COVID- 19 pandemic and the uncertainty of when it would be safe for us to travel again in the future. Also because we are currently unemployed at the moment. Our trip was booked through Orbitz, but I cancelled the flights directly through the TAP airlines website on May 13, 2020. We have travel insurance for the trip, but I am told I cannot submit a claim for this. I have spent many long hours on the phone either on hold or speaking with people from Orbitz and the airline. I have received nothing but mixed answers on policies and much aggravation in my attempt to get my refund. TAP airlines informed me that if the tickets were purchased in the United States, I would get a full cash refund but are pointing me back to Orbitz to obtain it. There were 7 passengers flying: Cristina DaRocha, Adam DaRocha, Adalyn DaRocha, Grace Freitas, Frederico Freitas, Cristiano Freitas and Beatriz Farias.
I am looking for assistance and would appreciate your help.
Thank you,
Cristina DaRocha
Poor customer service related to our recent trips that have been cancelled due to Covid-19. I have questions regarding two flights and a car rental that were cancelled and have been trying to reach a customer service representative for over ten days now. If I don’t hear from someone soon to answer my questions, I will never do business with your company again.